Customer Support Coordinator DN2025
Techlink Systems
Job Description
Job Description
Job Title: Specialist Customer Service
Location: Plano, TX (onsite)
Contract Duration: Contract until 12/31/2026
Work Hours: 8:00 AM - 5:00 PM
Portal Operations & Customer Support Coordinator
Position Summary
The Portal Operations & Customer Support Coordinator is responsible for supporting the administration, onboarding, training, and ongoing customer support for the company's provider portal platform This role serves as a primary point of contact for portal-related inquiries, manages shared support inboxes, assists with account setup and maintenance, and helps ensure customers receive timely and effective support The position also supports customer education efforts, training material updates, and communication regarding portal enhancements and system updates
Key Responsibilities
- Portal Administration & Account Management
- Manage portal enrollment and onboarding activities, including processing
- enrollment requests and required documentation
- Configure and maintain user accounts and permissions within the portal platform
- Review and validate physician delegation forms and other required onboarding documentation
- Monitor account setup requests to ensure timely completion and adherence to established procedures
- Maintain accurate records of portal users, access requests, and account changes
Customer Support & Issue Resolution
- Manage and prioritize requests received through shared portal support email inboxes
- Provide first-level technical support to customers experiencing portal-related issues
- Troubleshot user access, navigation, and functionality concerns
- Escalate complex technical issues to IT and track resolution through completion
- Maintain a high level of customer service and ensure prompt responses to customer inquiries
Training & Customer Education
- Support customer onboarding and education efforts through training calls, and follow-up support
- Assist in scheduling and coordinating customer training sessions
- Help customers understand portal functionality and best practices
- Serve as a resource for customers adopting new portal features and enhancements
Documentation & Communications
- Update and maintain training documents, FAQs, and other customer-facing resources
- Assist in developing training decks and educational materials
- Draft customer communications regarding portal updates, enhancements, and process changes
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.Company Description
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
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