Customer Support
$18 per hourManpower Inc
Customer Support
Our client, a dynamic organization in the manufacturing industry, is seeking a Customer Support Associate to join their team. As a Customer Support Associate, you will be part of the Customer Service Department supporting the Customer Support team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a customer-first mindset which will align successfully in the organization.
Job Title: Customer Support
Location: Woodridge, IL
Pay Rate: $18
Shift: Monday - Friday 8:30AM-5PM
What's the Job?
- Serve as a primary point of contact for customers, providing support via phone, live chat, email, and other channels.
- Assist customers with inquiries related to quotes, orders, product questions, pricing, and account support.
- Accurately enter, update, and manage customer orders and modifications, ensuring data accuracy and adherence to internal processes.
- Learn and proficiently use software systems including ERP, CRM, and case management tools to support customer needs.
- Manage customer cases from initial contact through resolution, maintaining clear communication and follow-up.
What's Needed?
- Relevant experience in customer-facing or administrative roles, or a college degree preferred.
- Ability to quickly learn and navigate proprietary software systems.
- Strong verbal and written communication skills with a professional telephone presence.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Reliable attendance and punctuality, with the ability to work scheduled hours and manage overtime responsibly.
What's in it for me?
- Opportunity to work in a supportive and engaging environment.
- Potential for pay increase after 90 days based on performance.
- Development of valuable customer service and technical skills.
- Be part of a company committed to delivering exceptional customer experiences.
- Work on a full-time, on-site basis in Woodridge, IL.
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Vacancy posted 20 hours ago
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