Automotive Mechanic

Job Description

Job Description

BCforward is currently seeking a highly motivated Automotive Support Specialist – Auburn Hills, MI 48326

Job Title – Automotive Mechanic Support

Location – Auburn Hills, MI 48326

Duration – 12 Months Contract

Pay Rate - $28/hr onW2

Shift – 8-hour shift between 8:00 AM and 11:00 PM Eastern Time, M-F, and Saturday 9 a.m. to 6 p.m. (shifts may vary).

About the Role

We are seeking qualified contractors to fulfill the role of a Mechanic Specialist, who will leverage their call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

This opportunity is open to individuals located in the Auburn Hills, MI, and surrounding areas.

The project hours of operations will be Monday – Friday, in which the candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary).

Key Responsibilities

· Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction

· Utilize a defined six-step diagnostic process to resolve automotive concerns

· Research and apply relevant products and repair information using available databases and tools

· Perform follow-ups on open tickets and ensure successful resolution and closure

Deliverables or Project Scope

· Maintain high levels of customer satisfaction through accurate and timely technical support

· Communicate product issues and insights into Quality, Engineering, and Technical Advisor teams

· Document and update ticket status, ensuring compliance with resolution protocols

· Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

· Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)

· Dealer Information Software and Diagnostics Tools

· Internal ticketing and call management systems

· Client's North America Product databases and liaison resources

Qualifications

· High School Diploma or GED equivalent

· Minimum of 1-2 years of hands-on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience

Preferred Qualifications

1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)

Automotive Service Excellence (ASE) Certification

Strong Understanding of advanced diagnostic processes and automotive systems

Familiarity with North America Product Lines and technical resources

Excellent communication and problem-solving skills for technical support environments

Additional Information / Requirements

· Automotive Service Excellence (ASE) Certification within the first 6 months of employment

· Knowledge of diagnostics and repair tools and Dealer information software

· Basic computer skills, including Word and keyboarding proficiency

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.