PATH Outreach Case Manager

Job Description

Job Description

SUMMARY

Provides direct service with program recipients and completes administrative tasks to assist the PATH Program Manager in providing outreach and case management services to individuals experiencing homelessness who are not engaged in supportive community services. 

Position: Full-time

Pay: $27.65 -$29.70/ hour

Benefits:

Our benefit programs have been curated to provide employees with multiple options and comprehensive coverage including:

• Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $39 biweekly (must work 30+ hrs/week)
• Optional Life Critical Illness, Illness, and Pet Insurances available.
• 401k with immediate vesting and employer contributions of 3% gross salary following 1 year of service.

100% Employer Paid Benefits:

• Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long Term Disability Insurance (must work 30+ hrs/week)
• Teledoc Health Coverage (if working <30 hrs/week)
• Vision, prescriptions, and entertainment discounts

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Understands and practices safekeeping of client-protected health information per Bridgeways’ HIPAA policies and procedures.
• Maintain a reliable attendance record and adhere to scheduling requirements based on business and clients’ needs.
• Provides direct outreach and case management services to facilitate engagement in behavioral health, housing, and other social services. Completes paperwork/electronic documentation, collecting and entering required data into the Homeless Management Information System (HMIS), and documenting all work appropriately in Bridgeways’ Electronic Medical Record system. 
• Provides case management/information and referral to other community resources; supportive counseling as appropriate utilizing Motivational Interviewing to facilitate coordination with other resources. Assists individuals in the community to obtain necessary documentation for benefits and to coordinate service provision. Documents and submits all paperwork required for services provided in a timely and accurate manner to ensure compliance.
• Represents Bridgeways in community and regional activities, committees, and work groups as requested.
• Establishes liaisons and relationships with appropriate community agencies to meet necessary current and future housing needs.  
• Stay abreast of WA State landlord-tenant law, screening laws and procedures, and other appropriate laws and ordinances pertaining to housing regulation.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Two years’ experience working in a social service agency, particularly with adults with chronic and persistent mental illness and familiarity with local, state, and federal low-income housing resources, community resources, and local homeless programs. 
• Lived experience congruent with the Target Population for this service may substitute for the social service agency requirement. Lived experience includes and is not limited to being a veteran, having a behavioral health issue, and homelessness.

Working knowledge of:

• Medicaid, BHO, WAC, and managed care client requirements regarding clinical services and documentation at a highly developed level. 
• Knowledge of and demonstrated skills in the effective provision of clinical behavioral health services in adult mental health. 
• Knowledge of current behavioral health care practices.  
• Knowledge of local, state, and federal housing guidelines, trends, and funding opportunities.  
• Knowledge of Landlord/Tenant Law, Fair Housing Laws, Homeless Management Information Systems, and community housing resources.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Ability to pass the background check.
• Must have or be able to obtain a Washington State Driver's License

OTHER SKILLS AND ABILITIES:

• Ability to promote housing services offered by Bridgeways in community settings.
• Ability to learn and utilize electronic medical records for confidential and safe record-keeping that conforms to agency requirements. 

REASONING ABILITIES:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to understand broad conceptual terms and specify fine details of concepts used in developing and implementing programs, policies, and procedure.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  
• The employee is frequently required to walk, climb stairs, or balance.  
• The employee is occasionally required to stand, stoop, kneel, crouch, or crawl.  
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.   

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in an office space provided in either an administrative office environment or a clinical facility environment.  
• The noise level in either work environment is usually moderate.  
• The employee also performs outreach in the community, to other social service and governmental agencies, and to locations where individuals experiencing homelessness congregate and live, including locations that are not suitable for human habitation.

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do—it’s who we are.