Front Desk Manager

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. Responsibilities: Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints Gather financial information and generate occupancy reports for the general manager Hold responsibility for the front desk budget and order any necessary office supplies Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies Direct front desk operations and ensure customer service meets our high standards for guest satisfaction Qualifications: Bookkeeping skills and experience with MS Office a plus Showcase exceptional multitasking, communication, and management skills At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field Must possess a high school diploma or equivalent certification (GED) Hospitality experience of at least 1 year is required for this role Compensation: $16 - $18 hourly #J-18808-Ljbffr Fairfield Inn & Suites Newport Cincinnati