IT Support

DescriptionJob Summary:Provide site wide technology support for implemented infrastructure and systems for the Autonomous and Automation division’s local and/or remote sites. Works closely with global IT services organization to ensure site IT support and services are delivered to agreed KPIs. Ensure all site-specific technology tasks for enterprise projects and site-specific projects are carried out to plan and scope.What You Will Do:Individuals assigned administration and/or maintenance of existing personal computer, server, Local Area or Wide Area Network, WEB, and/or distributed computing systems and infrastructure.• Competent to perform all configuration, integration and system administration assignments without close supervision• Provides project management, systems, and/or system administration leadership, guidance, and assistance to other team members• Works on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls• Works independently on complex projects that span multiple infrastructure components• Develops major infrastructure architectures released based on requirements gathered from system customers• Performs integrated testing and acceptance of infrastructure components to ensure timely, quality results.• Designs and implements processes, or process improvements, to aid in development and support• Maintains documentation of site’s technology environment to ensure consistency and predictability or services• Assists customers with documentation, training and usability effortsSkill DescriptorsTechnical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.Level Working Knowledge: Extensive Experience• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.• Helps others solve technical or procedural problems or issues.Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.Level Working Knowledge: Extensive Experience• Assesses the current technology environment, expressed needs and initiatives of client organizations.• Uses an effective consulting method to present technology solutions that resolve stated client business issues.• Advises clients regarding a family of specific products, technologies or services in a technology domain.• Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.• Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.Level Working Knowledge: Extensive Experience• Assists in integrating IT hardware with the organization's existing systems.• Participates in the implementation of IT hardware within the organization.• Tracks operational problems related to IT hardware and reports them directly to the supervisor.• Assists in designing the main features of IT hardware according to business needs.• Compares IT hardware across one's own organization and its competitors.Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.Level Working Knowledge: Extensive Experience• Follows policies, practices and standards for determining functional and informational requirements.• Confirms deliverables associated with requirements analysis.• Communicates with customers and users to elicit and gather client requirements.• Participates in the preparation of detailed documentation and requirements.• Utilizes specific organizational methods, tools and techniques for requirements analysis.Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.Level Working Knowledge: Extensive Experience• Discovers, analyzes, and resolves hardware, software or application problems.• Works with vendor-specific diagnostic guides, tools and utilities.• Handles calls related to product features, applications, and compatibility standards.• Analyzes code, logs, and current systems as part of advanced troubleshooting.• Records and reports specific technical problems, solving processes and tools that have been used.Consideration for Top Candidates:• Experience with Advanced Service Desk IT Support• Demonstrate excellent planning, organizational, communication, and problem-solving skills• Demonstrate a high level of multitasking skills• Good understanding of various software tools, cloud, web technologies, and SDLC• Understanding and knowledge of troubleshooting Networks• Understanding and knowledge of troubleshooting compute and storage• Knowledgeable ino Linux (Ubuntu and RHEL)o Windows Desktop and Server OSo Containers – Kubernetes or Dockero Azure Cloud Serviceso Amazon Web Serviceso Intel based hardware (workstations, laptops, servers)o WIFI networking access points• Knowledgeable of common deployment processes and tools;o ServiceNowo Wiresharko Command lineo SSH, FTP, SCTP, Putty, etc.o XRDPo Remmina• Three to six years in infrastructure system administration, or equivalent support work• Good understanding of information security• Experienced with patch and vulnerability management• Should have a good knowledge of ITIL/ITSM policies and proceduresSkillsWindows, System administrator, Infrastructure, it operation, Site IT Support, Service Desk, ITL, ITSM, Technology Support, IT Documentation, Linux, AWS, Docker, Cloud Services, LAN, WAN, WiFi, Wireless Access points, Network, ServiceNowTop Skills DetailsWindows,System administrator,Infrastructure,it operation,Site IT Support,Service Desk,ITL,ITSM,Technology Support,IT Documentation,Linux,AWS,Docker,Cloud Services,LAN,WAN,WiFi,Wireless Access points,Network,ServiceNowAdditional Skills & Qualifications3-6 years of infrastructure systems administration or equivalent IT support experienceAdvanced Service Desk / IT Support experienceWindows Desktop and Server administrationLinux administration (Ubuntu and RHEL)Network troubleshooting and support (LAN, WAN, WiFi)Compute and storage troubleshootingAzure Cloud Services and AWS experienceKubernetes and Docker experienceServiceNow experienceWireshark and other diagnostic toolsPatch and vulnerability management experienceUnderstanding of information security principlesKnowledge of ITIL / ITSM processes and proceduresStrong planning, organizational, communication, and problem-solving skillsAbility to multitask and work independently with minimal supervisionJob Type & LocationThis is a Contract position based out of Tucson, AZ.Pay and BenefitsThe pay range for this position is $26.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Tucson,AZ.Application DeadlineThis position is anticipated to close on Aug 21, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006224294Profession: Helpdesk/Desktop