Patient Access Supervisor (82087)

Patient Access Supervisor

Lake Region Healthcare Corporation - Fergus Falls, MN

Overview

Salary Range $28.60 - $36.62 Hourly Position Type 80 Hours Biweekly Job Shift Day Category Billing and Registration

Description

The purpose of this position is to ensure that all functions and responsibilities of Patient Access and Revenue Cycle in general are executed in a timely, accurate and customer focused manner meeting all department and organizational requirements.

Responsibilities include but are not limited to:

1. Provides the highest level of customer service through face to face, telephone and written contact with patients and/or patient representatives.
2. Leads, motivates, coaches and develops direct and indirect staff reports to ensure the production of high quality work products.
3. Reviews staff performance and gives appropriate feedback as scheduled and/or indicated.
4. Ensures functional responsibilities are covered and identifies areas of department risk. Assigns staff as needed to cover work flow responsibilities.
5. Establishes and builds strong working relationships and understanding with related revenue cycle and organizational personnel.
6. Documents and communicates work in progress, findings, and recommendations to revenue cycle management and revenue cycle functional staff.
7. Actively participates in revenue cycle performance excellence and process improvement initiatives. Constantly evaluates and seeks optimal department operations.
8. Backs up related revenue cycle positions as needed and/or required.
9. Oversees scheduling functions of patient registration and department staffing.
10. Ensures the highest level of patient experience by evaluating and reviewing patient experience data.
11. Conducts and attends Department Meetings.
12. Maintains and updates metrics and reports as assigned while meeting deadlines.
13. Other duties as related or assigned.

Hours/Shifts 80 hours biweekly, day shifts.

Compensation The hourly wage range for this role is $28.60-$36.62. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations. Sign-on bonus available with pro-rated options for part-time hires.

Benefit Offerings Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.

EEOC Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities.

1. Expertise in related revenue cycle functions such as patient financial services, medical billing, registration and/or charge coding. High School Diploma required. 5 years' experience and or advance degree in business or related area preferred.
2. Ability to successfully lead, motivate and coach direct and indirect staff reports.
3. Ability to analyze patient accounts and determine status and required actions.
4. Ability to communicate effectively in oral and written forms and build strong relationships with related functions and departments.
5. Working knowledge of related system applications, spreadsheets and word processing software
6. Ability to provide outstanding customer service.
7. Diplomacy skills to bridge complex and delicate issues and priorities across functional boundaries and with Lake Region clients, payers, and outside vendors.
8. Successful completion of the pre-employment health screening process required.
9. Must be able to travel to multiple work sites as necessary.