Claims Representative

Senior Claims Resolution SpecialistAt Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what's right.If you're energized by the challenge of managing high?exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.What Makes This Role SpecialYou Own the Complex WorkYou'll be the point person on severe and catastrophic auto and homeowner's casualty claims, navigating litigation, partnering with counsel, and driving strategy.Your Expertise Is ValuedYour judgment plays a key role in shaping outcomes. You'll influence decisions on some of our most significant claims, backed by leaders who respect your experience.Flexibility Meets PurposeThis role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.You'll Keep GrowingFrom advanced technical training to mentorship opportunities, we're dedicated to helping you expand your impact.Competitive Bonus OpportunityExternal candidates with an active FL or TX All?Lines Adjuster License (CEs current) may qualify for a $2,500 sign?on bonus.What You'll Do:Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims.Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.Prepare detailed litigation and trial reports for local management and Home Office.Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.Responds to various written and telephone inquiries including status reports.Maintain accurate reserves, recommending increases on cases in excess of authority.Safeguard financial and confidential information across all claim files.Oversee billing practices of outside and in?house counsel to ensure compliance and cost efficiency.May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.Participate in special projects at the direction of leadership.What You Bring - Ideal Experience Includes:5+ years managing complex and litigated casualty claimsDeep expertise handling severe to catastrophic injuries and fatalitiesStrong analytical thinking, negotiation skills, and sound judgmentAbility to thrive in a fast?paced, high?stakes environmentProfessionalism, empathy, and exceptional communication skillsSoutheast Casualty claims handlingWhere You Can WorkIf you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office per month). Otherwise, it may be fully remote. Candidates located in the Central or Eastern time zones would be most ideal as this position supports claims located in the Southeast Region.Hub Locations: Chandler, AZClifton Park, NYColumbus, OHIndianapolis, INLake Mary, FLLiberty Lake, WAMarlton, NJPlano, TXSuwanee, GAWarrenville, ILWestborough, MATravel: 10% for mediations, arbitrations, trials, or in?person events.Training That Sets You Up for SuccessYour growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high?impact role. Liberty Mutual Insurance Group