Business Systems Engineer

Location: US- Remote

Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of $90,000-$130,000, with an annual target bonus.
About the Role

Snappy is looking for a Business Systems Engineer to join our IT Team.
In this role, you will own, optimize, and integrate a growing portfolio of business applications-including Salesforce, Ironclad, Outreach, Gong, ChurnZero, OwnBackup, and Harmony AI-while partnering cross-functionally with Sales, Customer Success, Legal, and Revenue Operations stakeholders to translate business needs into scalable technical solutions.
You Will:
System Design, Development, and Management

• Work cross-functionally with key stakeholders to design and implement applications and Salesforce solutions that support the organization's goals.
• Be responsible for designing, coding, implementing, maintaining, and evolving applications, Salesforce solutions, and integrations.
• Be responsible for reviewing the architecture, design, code, and providing approval.
• Implement and maintain Internet and intranet applications using Salesforce Sites, Force.com, Marketing, Service Cloud, Sales Cloud.
• Be responsible for assisting with requirements gathering and analysis, business process modeling, workflow development, tool customization, and Salesforce upgrades.
• Be responsible for assisting with maintenance and documentation.
• Manage day-to-day development processes such as version control, code deployments, and process management.
• Create and manage custom code, custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Hands-on experience with workflows and flows.
• Develop and document regression, use case, and unit testing scenarios.
• Identify opportunities to utilize Salesforce to improve processes and productivity and make recommendations to support service offerings.
• Ability to perform a variety of both complex and routine technical, analytical, and administrative duties in a high-paced environment.

Systems Landscape Management

This role will involve maintaining and optimizing a diverse set of business systems, including:

• CRM & Sales Engagement: Salesforce, Outreach, Gong, Churnzero
• Legal/Contract Management: Ironclad
• Data/Backup: Ownbackup
• Ticketing/Support: Harmony AI
• Experimentation: Willingness to explore and experiment with tools like Hubbl and Swantide for business systems automation and integration.

AI and Innovation

• Possess experience with Artificial Intelligence (AI) concepts and be willing to actively experiment with AI-driven solutions to enhance business systems efficiency and user experience.
• Proactively identify and propose areas where AI/automation can be leveraged to streamline workflows.

You Have:
Qualifications

• Proven experience as a Salesforce Developer or Business Systems Analyst/Engineer.
• Strong understanding of the Salesforce platform, including configuration and custom development (Apex, Visualforce, Lightning Web Components).
• Experience with system integrations and API management.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to be a 'go-getter,' take initiative, and work independently.
• Willingness to train and adapt quickly to new technologies and business processes on the fly.

Preferred

• Experience with Hubbl, Swantide, or similar Salesforce intelligence / DevOps platforms.
• Knowledge of Salesforce CPQ, Einstein Analytics, or Agentforce.
• Background in revenue operations, sales operations, or customer success operations.
• Experience with CI/CD pipelines for Salesforce (e.g., Copado, Gearset, or SFDX).
• Comfort working in a fast-paced, high-growth environment where priorities shift and adaptability is key.

Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.

Founded in 2015, Snappy was named one of Inc.'s fastest-growing companies in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting. Snappy has sent more than five million gifts worldwide.

Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion.Snappy has been featured on Fortune's "Best Small & Medium Workplaces," "Best Workplace for Millennials," and "Best Workplace in Tech" lists.

We've seen firsthand that our unique product and brand experience boosts employee morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun. We offer benefits and perks to our employees including but not limited to: Free healthcare, including vision and dental, generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we enjoy year-round!) and Snappy gifts for employee recognition and appreciation.

Snappy's stance on diversity, equity and inclusion, its active focus on give-back programs, and its fundamental mission to spread joy through the power of gifting all lead the way in unlocking the power of human kindness at work.

Information collected and processed as part of your Snappy hiring process, including as part of your Snappy career profile and in any job applications you choose to submit, is subject to Snappy Recruitment Privacy Notice