Customer Service Representative

King Filtration Technologies, 10675 Kahlmeyer Dr., St. Louis, Missouri, United States of America Job Description Posted Tuesday, March 31, 2026 at 4:00 AM Company: King Filtration Technologies About Us For over 50 years, King Filtration Technologies, Inc. has specialized in one business—providing high quality filtration and separation products to industrial customers. Our products are utilized in the manufacturing of fluids and gases, as well as on plant support equipment, including compressors, lubrication systems, metalworking, and industrial air systems. Responsibilities Respond to customer requests, status updates, returns, etc. Enter house customer orders into ERP system – P21. Follow up with vendors for late purchase orders and receive purchase orders. Provide support for field sales team as needed. Update daily promise dates in ERP system. Assist Accounts Receivables with customer past dues. Sort and distribute mail. Order office materials. Enter high volumes of data with accuracy and urgency. Proactively identify issues and provide solutions. Provide suggestions for cost savings, process improvement and enhanced customer service. Utilize ticketing system for communications with internal and external customers (Zendesk). Work closely with other departments to provide exemplary customer service. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. General Qualifications High School Diploma or GED required. Experience using ERP systems – preferred. Effective individual contributor with the ability to successfully work within a team. Excellent oral and written communication skills. Communicate and behave in a professional manner at all times. Strong organizational skills with the ability to prioritize effectively. Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint. Demonstrated sense of urgency with the ability to meet appropriate deadlines. Detail oriented and results focused. Commitment to providing exceptional customer service to both internal and external customers. Good mechanical aptitude with the ability to quickly grasp technical information. Location: Office and some field. Travel Requirements: Minimal. Benefits Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, and parental leave. Training: FCG University learning and training platform available to all employees offering over 80,000 courses. Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you’re just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Equal Opportunity Employer King Filtration Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics. King Filtration Technologies, 10675 Kahlmeyer Dr., St. Louis, Missouri, United States of America #J-18808-Ljbffr