IDB Invest - Administration & SLA Management Consultant

IDB Invest is the private sector arm of the IDB Group and an international financial institution committed to addressing the development needs of Latin America and the Caribbean. Our mission is to support sustainable enterprises and projects that deliver financial results while maximizing social and environmental impact in the region. IDB Invest operates in 26 countries, structured across four geographic regions and three industry verticals: Infrastructure and Energy, Financial Intermediaries, and Corporates. In support of a new transformative business model “Originate to Share” our shareholders recently approved a $3.5 billion capitalization. This will allow IDB Invest to significantly scale up its investments, nearly doubling annual financing from approximately $8 billion to $19 billion, and unlocking greater private sector participation to drive development and climate impact across the region. About this position We are looking for an energetic, analytical, and detail‑driven consultant to join the Administration & SLA Management team. Under the guidance of the Lead Officer, you will play a key role in supporting the operational implementation and continuous strengthening of IDB Invest’s SLA framework, with a particular focus on SLA performance management, metrics design, service delivery coordination, process improvement initiatives, and supporting the continuous enhancement of corporate services execution. The consultant will contribute to the strengthening of IDB Invest’s Administration and SLA Management function, supporting activities related to SLA performance management, metrics and KPI monitoring, process improvement, and the operational execution of corporate support services under the SLA framework. Depending on business needs and the selected profile, the consultant may focus more heavily on either performance management and continuous improvement activities, or on the coordination and execution of corporate services workstreams. You will work in the Controllership Division (CTR), part of the Finance and Administration Department. CTR oversees accounting and financial reporting, financial planning and budget, valuations, and administration and SLA management. It develops and implements high‑quality controllership standards and sound policies that ensure IDB Invest’s financial integrity, discipline, and long‑term sustainability. CTR is also responsible for strengthening the governance, responsiveness, and accountability of the SLA framework and fostering coordination & synergies between IDB Invest and the IDB. What you’ll do Support the implementation and continuous improvement of IDB Invest’s Administration and SLA Management function, with a focus on service delivery, performance monitoring, metrics, and process improvement. Coordinate corporate support services under the SLA framework, ensuring timely execution, effective follow‑up, responsiveness, and service continuity across stakeholders. Support the design and monitoring of SLA performance mechanisms, including KPIs, dashboards, service metrics, issue tracking, escalation paths, and management reporting. Monitor SLA operational performance, including service quality, timelines, costs, volumes, backlogs, risks, and related operational indicators; identify issues, trends, bottlenecks, and opportunities for improvement, and coordinate follow‑up actions as needed. Contribute to the implementation and refinement of SLA workflows, tools, reporting processes, operational guidelines, and accountability practices. Coordinate meetings, workshops, and stakeholder follow‑ups by preparing materials, consolidating inputs, documenting discussions, tracking agreed actions, and supporting timely execution. Collaborate closely with IDB Invest and IDB counterparts to promote coordination, operational alignment, service responsiveness, and continuous improvement across administration and SLA‑related functions. What you'll need Education: Master’s degree (or equivalent) in business administration, law, finance, systems information, project management, or a related field required. Experience: At least 5 years of progressive experience in service management, project management, corporate support services, operations, performance monitoring, process improvement, or related fields, preferably within financial, multilateral, or international organizations. The candidate should be able to coordinate operational workstreams, analyze data, support service delivery monitoring, and communicate clearly through technical or operational outputs. Experience with KPIs, dashboards, reporting, or corporate services coordination will be valued. Languages: Proficiency in English and one of the other official language (Spanish, French, or Portuguese) is required. Requirements

• Citizenship: No requirements.
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration International consultant: International consultant Full‑Time, 24 months (up to 48 months, if applicable). What we offer Competitive compensation package. Leaves and vacations: 2 days per month of contract + gender‑neutral parental leave. Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance. Savings plan: The IDB Group cares about your future; depending on the length of the contract, you will receive a monthly savings plan allowance. Relocation and visa application assistance for you and your family when it applies. On‑site position with occasional flexibility of teleworking. Development support: we offer learning opportunities to boost your professional profile, such as seminars, 1:1 professional counseling, and more. Health and well‑being: Access to our Health Services Center that provides preventive care and health education for employees. Other office amenities as available: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, spouse career support, and others. Our culture At the IDB Group, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions. In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at View email address on click.appcast.io. #J-18808-Ljbffr Inter-American Development Bank