Client Experience Coordinator & Scheduler

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Client Experience Coordinator & Scheduler

Every single day in America, nearly 10,000 families are thrown into the world of caregiving.

A hospitalization.
A fall.
A diagnosis.
A slow decline no one was ready for.

And suddenly sons, daughters, spouses are overwhelmed, confused, and trying to hold everything together.

We do not believe families should struggle alone. That is why Nurse Galinas Caregiving exists.

Founded by Galina, RN, MSN a former social worker turned nurse educator our agency was built from firsthand experience with the heartbreak of unreliable, fragmented care. After eight years in social work and years in acute hospital and home care nursing, Galina created a service model that blends clinical expertise, compassionate coordination, and life-enhancing support so older adults can remain in the place they know by heart their home.

Now we are growing.

And we are looking for a Client Experience Specialist, Care Coordinator & Scheduler who understands that this role is not just administrative it is transformational.

The Mission Behind This Position

You will be the calm voice on the other end of the phone when families are in crisis.

You will:

• Respond to inquiries from families seeking guidance and support
• Conduct intake calls with empathy, clarity, and confidence
• Coordinate caregiver schedules with precision and urgency
• Ensure seamless communication between families and care teams
• Maintain documentation and follow-through with excellence
• Support long-distance family caregivers navigating complex situations
• Uphold concierge-level responsiveness and professionalism

You will help turn stress into structure.
Confusion into clarity.
Overwhelm into a plan.

Does This Sound Like You? You are not just organized. You are emotionally intelligent.

You:

• Thrive in a fast-paced environment
• Can prioritize multiple families without losing warmth
• Speak and write professionally
• Understand healthcare terminology (nursing or social work background preferred)
• Are detail-oriented and systems-minded
• Believe older adults deserve dignity, independence, and life-enhancing care

You understand that behind every schedule is a human story.

What We Offer

• A career ladder
• An economic ladder
• A mission-driven environment
• Direct mentorship from a nurse educator and care navigator
• Opportunity to grow within a respected home care organization
• The chance to be part of a team that truly changes lives

This is not a clock-in, clock-out role. This is for someone who believes families deserve better.

Our Services Include

• Chronic Illness Management at Home
• Long-Distance Family Caregiver Support
• Concierge Services
• Certified Home Health Coordination
• Medical & Social Appointment Escort
• Companionship
• In-Home Wellness & Medication Support

And every service begins with someone who answers the phone with confidence and compassion.

If you believe 10,000 families a day deserve better support

If you believe caregiving should feel coordinated, not chaotic

If you believe dignity at home matters We would love to meet you.

Apply by sending your resume and a short letter explaining why this mission resonates with you.

Once we receive your response we will schedule a zoom meet and greet followed by a formal interview.