Workplace Experience Coordinator

CBRE Workplace Experience Coordinator

CBRE is the world's largest commercial real estate services and investment firm. We are committed to delivering exceptional outcomes for our clients through our integrated facilities and corporate real estate management solutions. We foster a dynamic and collaborative culture built on values of respect, integrity, service, and excellence.

About the Role

As a CBRE Workplace Experience Coordinator, you will be instrumental in delivering a world-class customer service experience to all employees, guests, and visitors within a designated building. This role is a vital part of the Workplace Experience function, focusing on creating a welcoming, secure, and efficiently managed environment. You will serve as the primary point of contact, ensuring seamless operations and fostering positive interactions for everyone who enters the facility.

What You'll Do

• Serve as the primary point of contact for all individuals entering the facility, providing a friendly and welcoming demeanor.
• Manage visitor and parking pass issuance, meticulously adhering to established security protocols and emergency procedures to ensure the safety and security of all individuals within the building.
• Answer and direct incoming telephone calls with a professional and articulate demeanor, ensuring a positive first impression.
• Create and deliver presentations to various internal and external groups, as needed.
• Arrange and confirm recreational, dining, and business activities and reservations on behalf of requestors.
• Oversee the management of janitorial and maintenance work orders, ensuring timely resolution and high standards of facility upkeep.
• Administer comprehensive workplace services, including mail distribution, office supply management, and supporting new employee onboarding processes.
• Address and resolve inquiries or complaints from employees, guests, and co-workers promptly and professionally, maintaining a strong customer service orientation.
• Plan, organize, and execute on-site events, which includes securing event spaces, coordinating room setup and tear-down, and managing supply delivery.
• Follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace, ensuring effective coordination and service delivery.
• Handle client communications, reception, and concierge services, coordinate meetings, and provide hospitality services.
• Provide badge access and assist with room/meeting room setups and cleanups.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience within hospitality, retail, or customer facing industries.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $60,000 annually [or $28.85 per hour] and the maximum salary for the Workplace Experience Coordinator position is $61,300 annually [or $29.47 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).