Workplace Experience Coordinator

Workplace Experience Coordinator

Location: New York City
Reports To: Client Services Manager
Position Summary

The Workplace Experience Coordinator is a front-of-house and engagement-focused role responsible for delivering a cohesive, hospitality-driven workplace experience for employees, clients, and visitors. This role helps curate elevated in-office experiences that align with the client's brand culture and service standards. Acting as the eyes and ears of the workplace, the Workplace Experience Coordinator serves as a central point of contact, ensuring that daily interactions, operations, and shared spaces consistently reflect a professional, welcoming, and highly functional environment.
Key Responsibilities
Workplace Experience & Guest Services

• Serve as a primary point of contact for employees, visitors, and guests, delivering a warm, professional, and hospitality-driven experience
• Coordinate daily readiness of reception areas, meeting rooms, collaboration spaces, and shared office environments
• Maintain a consistently guest-ready office environment that is organized, functional, and aligned with brand standards
• Support workplace engagement programs, events, and employee experience initiatives
• Assist with office opening and closing procedures, ensuring operational readiness throughout the day

Operations & Facilities Coordination

• Partner with Facilities, IT/AV, Security, Mail/Office Services, and external vendors to ensure seamless workplace operations
• Identify, monitor, and escalate facilities, maintenance, or operational issues in a timely manner
• Coordinate work orders and office service requests through completion
• Maintain service logs and track follow-up actions to support continuous improvement
• Help maintain office SOPs, playbooks, and operational documentation to ensure consistency and continuity
• Assist with office-related projects, workplace enhancements, and operational initiatives

Vendor & Administrative Support

• Serve as a day-to-day point of contact for building management, vendors, and workplace service providers
• Communicate clearly with service providers and escalate issues to leadership when appropriate
• Assist with tracking office-related expenses, purchases, and inventory levels
• Coordinate supply orders and monitor stock levels to ensure uninterrupted office operations
• Support the broader team with administrative and operational needs as required

Qualifications & Experience

• 2-4 years of experience in mailroom, client services, workplace experience, concierge, or related roles
• Experience supporting professional services or corporate office environments preferred
• Proficiency with Microsoft Office Suite and workplace technology tools, including room reservation software
• Strong communication, organizational, and customer service skills
• Proven ability to manage multiple priorities in a fast-paced environment

Core Competencies

• Curious mindset with strong professional judgment
• Exceptional attention to detail and follow-through
• Strong collaboration and communication skills
• Ability to multitask and adapt to changing priorities
• Comfortable working with ambiguity and solving problems proactively
• Service-oriented approach with a focus on employee and guest experience

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$36-$36 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.