Workplace Experience Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Workplace Experience Coordinator
Job Location: New York, NY (Onsite)
Job Duration: 3 Months (Potential for extension or conversion)
Schedule: Hours 8-5, 40 hours/week (standard business hours, slight flexibility possible)

Job Description:
Pre-Screening Questions

• Describe your experience in high-end customer service or hospitality
• How do you handle multiple priorities at a busy front desk?
• Provide an example of delivering a "white glove" experience
• Are you comfortable working fully onsite in NYC?
• What systems/tools have you used for visitor management or scheduling?

Work Environment

• Professional, high-visibility corporate office
• Hospitality-driven, client-facing role
• Requires polished presence, attention to detail, and proactive service
• Part of Workplace Experience/Facilities team supporting employees, clients, and visitors
• Collaboration with office leadership, facilities, and vendors (catering, building management)

Typical Responsibilities

• Greet and welcome employees, clients, and guests professionally
• Manage front desk operations (sign-in procedures, visitor management)
• Coordinate meeting room bookings, setup, and readiness
• Perform daily workplace checks (cleanliness, supplies, catering setup)
• Handle incoming calls, emails, and service requests
• Support events and meetings as needed
• Partner with facilities/vendors to resolve issues promptly
• Deliver seamless "white glove" visitor experience

Required Skills

• Exceptional customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Professional presence and communication skills
• Calm, solution-oriented approach in fast-paced environments
• High attention to detail
• Proactive mindset with strong follow-through

Preferred Skills

• Hospitality or hotel front desk/reception experience
• Corporate office/workplace services background
• Event coordination or meeting support experience
• Familiarity with concierge-style service delivery

Qualifications

• Experience: 2+ years in front desk, hospitality, or customer-facing role
• Education: High school diploma required; Associate/Bachelor's degree preferred
• Software Skills: Microsoft Office (Outlook, Teams, Excel, Word), calendar/room booking systems
• Licenses/Certifications: Not required

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.