Deployment Operations & Customer Success Manager

Why This Role Own Deployments - Manage the full deployment lifecycle--from kickoff to go-live--ensuring every government client launches successfully. Drive Customer Success - Build deep relationships with government clients and become their trusted partner for long-term outcomes. AI-Native Operations - Use cutting-edge AI tools like Claude to automate workflows, track deployments, and scale operations. Ground Floor Opportunity - Join an early-stage startup led by a repeat founder with a successful exit. What You'll Do Manage end-to-end deployment of AI-powered solutions for state and local government clients Own customer onboarding, training, and go-live processes--ensuring smooth launches and rapid time-to-value Build and refine deployment playbooks, templates, and processes that scale across a growing client base Coordinate between product, engineering, and government stakeholders to resolve blockers and keep projects on track Track customer health metrics and proactively address risks to ensure high retention and expansion Use AI tools to automate deployment workflows, generate status reports, and scale the operations function What We're Looking For 3+ years of experience in customer success, implementation, deployment operations, or client services Experience working with government or enterprise customers, ideally in a technology or SaaS environment Strong project management skills--you can juggle multiple concurrent deployments without dropping the ball High agency and comfort with ambiguity in an early-stage environment Enthusiasm for AI--you're excited to use tools like Claude to 10x your operational output Excellent communication and relationship-building skills with both technical and non-technical stakeholders Based in or willing to relocate to NYC for in-office work About Concourse Concourse is an early-stage, fast-growing startup building AI-powered software for state and local governments. This is the CEO's second venture after a successful exit. We sell technology to state and local governments, aiming to improve public services by replacing legacy, inefficient systems. The core problem we address is the disconnect between tax payments and perceived government inefficiency—often due to outdated technology. We're building an AI-native company where every team member is empowered to use AI tools like Claude to automate their work. Our team has a hub in Flatiron, NYC, and we support remote roles where it fits the role.