Client Value Partner (CVP) - Utilities & Energy Industry

Client Value Partner (CVP) – Utilities & Energy Industry We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes – and for that, we need your help. Care to join us? The Role: The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data‑driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. As the primary accountable lead and trusted advisor, you will drive value for a select group of customers. This involves engaging with C‑Level Executives to collaboratively define the long‑term vision for utilizing the Celonis platform to transform their business while mobilizing the necessary Celonis resources. In collaboration with cross‑functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. Our work you’ll do: Accountable Program Lead & Engagement Manager Develop and maintain strong relationships with key stakeholders, including C‑level internal/external executives, embedding Celonis into their strategic objectives. Ensure engagements are properly staffed, leveraging resources from global cross‑functional Celonis teams such as Servicing, Product & Engineering. Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform. Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance. \ Driving Customer Value Responsible for the end‑to‑end customer value journey (landing, expanding, adoption and renewing). Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise. Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans. Drive value realization and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets. Community Builder and Customer Advocacy Organize and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services. Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies. Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership. Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness. The qualifications you need: Minimum 15 years of relevant customer success, strategy consulting, or related experience in industry; MBA strongly preferred. Advanced industry expertise in Utilities & Energy and a proven ability to develop a deep understanding of industry trends and strategic opportunities for the C‑suite, building an integrated Celonis Process Intelligence roadmap. Strong experience driving large‑scale transformation programs, process re‑engineering engagements, and implementations. Extensive experience achieving business objectives through the deployment of software solutions. Ability to navigate large global organizations and persuade through data, facts and confidence. Knowledge of how to design, pitch and sell opportunities with relevant subject‑matter experts and practice leads. Consultative approach when engaging with senior executives. Strong team player who inspires the team with a patient and entrepreneurial leadership style. Project management: ability to organize and manage multiple streams. Strong communication skills and ability to translate Celonis use cases into customer business landscape. Self‑motivated, proactive team player. Thrives in fast‑paced, collaborative, ambiguous environments with various stakeholders. Willing to travel to meet customer stakeholder needs (25‑50%). Visa sponsorship is not offered for this role. What Celonis can offer you: Pioneer Innovation: Work with the leading, award‑winning process mining technology, shaping the future of business. Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities. Exceptional Benefits: Generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Prioritize Well‑being: Access to resources such as gym subsidies, counseling, and well‑being programs. Connect & Belong: Community and support through dedicated inclusion and belonging programs. Make Meaningful Impact: Company driven by strong values: Live for Customer Value, The Best Team Wins, We Own It, Earth Is Our Future. Collaborate Globally: Dynamic international team of talented individuals. Empowered Environment: Open culture with autonomous teams. About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry‑leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system‑agnostic and without bias, providing a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Celonis Inclusion Statement At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and know their voice is heard — that’s when creativity and innovation happen. Your Privacy Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices. By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process. Please be aware of common job offer scams, impersonators and frauds. Learn more here. #J-18808-Ljbffr Celonis