Service Manager

Join Acento Real Estate Partners as an Assistant Service Manager! At Acento Real Estate Partners , we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work . Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets. We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management. Your Opportunity: Assistant Service Manager We are expanding and looking for a proactive, experienced Assistant Service Manager who will work closely with the Maintenance Supervisor to oversee daily maintenance operations, coordinate the maintenance staff, and ensure the smooth functioning of our apartment buildings. Your dedication and assistance will contribute to maintaining a high standard of service and resident satisfaction. What You’ll Be Doing: Assist the Maintenance Supervisor in managing and coordinating the daily work schedule of the maintenance team. Supervise and provide guidance to maintenance technicians, ensuring their work meets quality standards. Conduct inspections of buildings, grounds, and equipment to identify maintenance needs and ensure compliance with safety regulations. Handle repairs and maintenance projects, including plumbing, electrical, HVAC, and structural issues, as directed by the Supervisor. Assist in coordinating with external contractors and vendors for specialized repairs and services. Help develop and implement a preventive maintenance program to ensure the longevity and efficiency of building systems. Monitor and manage maintenance budgets, including keeping track of expenses and reporting to the Supervisor. Maintain accurate records of maintenance activities, work orders, and completed tasks. Collaborate with the Maintenance Supervisor and property management team to report progress, discuss challenges, and suggest improvements. Provide training and mentorship to maintenance staff to enhance their technical skills and professional development. Ensure compliance with safety protocols and building codes in all maintenance activities. What You’ll Bring: Knowledge of maintenance procedures, tools, and equipment. Strong organizational and time management skills to effectively assist with scheduling and task prioritization. Good communication and interpersonal abilities to work collaboratively with the maintenance team and residents. Ability to take initiative and work independently under the guidance of the Maintenance Supervisor. Basic problem-solving skills and attention to detail. Familiarity with budgeting and cost estimation for maintenance activities is a plus. Knowledge of energy-efficient and sustainable maintenance practices preferred. Proficiency in maintenance management software for work order tracking and scheduling. Valid driver’s license HVAC Certification Valid EPA/Universal certifications Why You’ll Love Working With Us: Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer Short & long-term disability + life insurance at no cost to you 18 days Paid time Off 11.5 days Paid Holidays Employee Assistance Plan (EAP) 401(k) with 4% employer match Eligible for quarterly bonuses Employee referral program Be the leader who helps keep our communities running smoothly and beautifully. Apply today and grow your career with Acento Real Estate Partners! #J-18808-Ljbffr