Sr People Operations Business Partner

Overview The Senior People Operations Business Partner role at Crafty is a key partner to the Director, Talent Development, providing seamless administration and management of People Operations services for our distributed team. This role supports coaching, compliance, employee relations, engagement and company culture for our growing team of 250+ employees. A key responsibility is coaching both managers and team members to enhance performance and leadership capabilities. The role also aims to improve the efficiency, continuity and effectiveness of communications, data management and HRIS utilization, including implementing AI solutions to streamline processes and improve performance metrics. This is a hybrid role based in NYC (three days per week at our office, two days per month at our Fulfillment Center in Fairfield, NJ). Responsibilities The Senior People Operations Business Partner is responsible for the seamless administration and management of People Operations services for our distributed team. This role will support the Director, Talent Development to deliver consistent compliance, coaching, employee relations, engagement and company culture support to our growing team of over 250 employees. A key responsibility is coaching both managers and team members to enhance performance and leadership capabilities across the organization. This role will help improve the efficiency, continuity and effectiveness of communications, data management and HRIS utilization within the company, including implementing AI solutions internally to streamline processes and improve overall performance metrics. Required Qualifications People Operations (Human Resources) expertise: Multiple years of experience with exempt and nonexempt employee populations; understands and begins to apply legal requirements in day-to-day employee management to reduce legal risks. SHRM-CP or PHR (HRCI) certification Shows command of company policies and procedures and provides clarification to team members. Regular collaboration with POBP peer and your manager for guidance on policy application. Manages documentation and coordination of employee relations cases including employment claims and investigations, working collaboratively with manager to develop appropriate responses and ensure timely resolution. Serves as a knowledgeable point of contact for workplace matters and employee rights in the workplace. Employee Advocate Exhibits sound interpersonal judgment and decision-making skills, as well as the natural ability to effectively navigate internal and external customers and team members some of whom will require high levels of patience, tact, and diplomacy. Shows strong problem solving skills and the instinct for understanding the needs of managers and team members. Consistently seeks out feedback from team members and stakeholders to inform decision making. Tools + Resources Develops a mindset of using data to inform People Ops decisions, including integrating data analysis into HR processes such as performance management and employee development to optimize outcomes and mitigate risks. Strong understanding of workflow logic within HRIS systems. Able to execute advanced HRIS reporting; understands basic Excel functions. Regularly builds relationships with colleagues in IT, finance and other departments to access relevant data sources and collaborate on data-driven projects. Change Advocate Leads change management initiatives by coaching team members and managers through transitions, facilitating training sessions, and ensuring clear communication throughout the process. Applies the ADKAR change management framework to support organizational transformations. Helps managers and team members understand the difference between risk and uncertainty, providing guidance on how to make effective decisions during periods of change. Effective Communicator Interpersonal communication: demonstrates active listening and empathy with room to improve consistency in application. Verbal communication: articulates ideas clearly and persuasively in most situations. Written communication: drafts clear and effective emails and memos for internal use. Presentation skills and meeting facilitation: contributes to team meetings and presents People Operations ideas. Crisis communication: handles difficult conversations with some support. Collaboration and Feedback Establishes strong regular collaboration with Finance, payroll and senior leadership for senior level case management. Recognizes when a critical conversation needs to be had and seeks support from their manager to initiate the discussion. Provides feedback that is specific, actionable and aimed at helping team members improve performance or contributions. Actively contributes and encourages all team members to contribute to discussions, projects and decision-making processes. Ensures work aligns with the team\'s or organization\'s goals and objectives. Is regarded as an effective listening partner by peers and leaders and skilled at integrating points of view from different teams and team members. Travel Maintains the flexibility and willingness to travel to Crafty locations and other states (~10% travel annually). Monthly visits and shadowing within client spaces in your market, as well as two monthly visits to Crafty’s New Jersey Fulfillment Center are required. Desired Qualifications PEOPLE TECH STACK: Strong command of software applications and HR tools, especially Rippling, Microsoft Excel, Google Suite, Helpscout, Slack, and Notion Expected Results Goal #1: Maximize the effectiveness of the employee relations vertical by training managers on common issues that could occur within their teams (be a coach to our managers). Key Initiative #1: Build relationships with People Managers and Team Members across all departments to ensure alignment on company policy and procedures for handling workplace concerns through biweekly touchpoints and regular personnel check-ins with each department. Key Initiative #2: By the end of your first 90 days at Crafty, identify what trainings are needed and develop a plan to create trainings that will help to ensure understanding and application of Company policy and People Ops programs and empowering our managers to find a solution and be innovative for their teams. Goal #2: Ensure the Company reaches 80% total compliance by the end of Q1 2026, as measured by our internal Compliance Checklist. Key Initiative #1: With support of your manager, and using the ADKAR framework, develop a project plan to ensure the goal is met. Key Initiative #2: Project manage at least 8 initiatives per quarter in the Compliance Checklist through partnership with leaders across all departments. Goal #3: By the end of each quarter, ensure all team members receive clear, consistent performance feedback through quarterly surveys and performance review cycles. Success will be measured by timely follow-up on development needs and improved alignment to Crafty’s performance standards. Key Initiative #1: Launch a quarterly 1–2 question survey in Lattice (Q2 and Q4) to confirm manager alignment on performance feedback and expectations. Key Initiative #2: Partner with managers to provide structured coaching, development plans, and clear documentation to support employee growth and accountability. Dont meet all of the qualifications? We want you to consider all of your skills and experiences—both professional and personal—that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. What we offer Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. We are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that! The pay band for this position is $110,000 to $140,000 in New York City. Crafty provides equal employment opportunities (EEO) to all team members and applicants for employment without discriminating against color, religion, sex, sexual orientation, national origin, age, disability or genetics. Seniority level Mid-Senior level Employment type Full-time Job function Human Resources and Customer Service Industries Food and Beverage Services, Food and Beverage Retail, and Food and Beverage Manufacturing #J-18808-Ljbffr Crafty