Customer Care Representative

Job Description

Job Description

On-Site | Boynton Beach, FL (1740 Corporate Drive, Boynton, Beach, FL 33426)
$20/hr base + sales commissions and uncapped SPIFFs
Monday–Friday, 8am–5pm + rotating on-call

Who We Are:
Right Away Home Services (RAHS), parent company of Climate Control Servies, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

What You'll Do:

• Handle inbound calls and convert every real opportunity into a booked job using proven scripts
• Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
• Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
• Serve as a front-line customer service representative for our brands
• Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
• Pitch in on other admin duties as needed
• Hit your targets. Get rewarded. Simple.

This Role Is NOT For You If:

• You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
• You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
• You aren't willing to make outbound cold calls
• You can't follow a script or think sales isn't your job
• You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet

What You Get:

$20/hr base + sales commissions and SPIFFs
Bonus incentives for performance, sales, and productivity
Health, dental, and vision insurance
️ PTO + Paid Training
Real opportunity for growth — not lip service
Fun, fast-paced culture with people who actually want to win

What We're Looking For:

✔️ Confident communicators who don't fold under pressure
✔️ Strong computer skills and the ability to multitask at speed
✔️ Sales-first mindset — if you can't upsell, this isn't the job
✔️ Organized, dependable, and hungry to grow
✔️ Team players who thrive in a competitive environment