Senior Desktop Support Technician

Senior Desktop Support Technician

Insight Health Systems is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team at Insight Hospital and Medical Center in Chicago.

Pay Range

Base pay: $55,000.00 – $65,000.00 per year . (Actual pay will be based on your skills and experience.)

Job Details

Full‑time, Monday‑Friday 9:00 a.m. – 5:00 p.m. (FTE). Availability on call for weekends and off‑hours support may be required.

Responsibilities

• Provide Level 2 technical support to end‑users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
• Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
• Administer Active Directory, including user accounts, group policies, and security permissions.
• Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
• Monitor and maintain printers, ensuring optimal performance and availability.
• Manage file servers, including permissions, access controls, and storage allocation.
• Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
• Collaborate with IT team members and other departments to implement and support technology solutions.
• Document support processes, procedures, and troubleshooting steps.
• Continuously improve technical capabilities by staying current with new technologies (e.g., AppLocker, Windows Firewall, BitLocker, VBScript/PowerShell scripting, DNS, DHCP).
• Oversee daily operations and act as the point of contact for all desktop team escalations.
• Act as a team lead for projects and daily tasks.
• Be willing to be on call as needed on weekends and after‑hours for support.

Qualifications

• Minimum of 2 years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
• Experience with the Ring Central phone system, including configuration and troubleshooting.
• Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
• Strong communication and interpersonal skills, with the ability to interact professionally with end‑users of all levels.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Benefits

• Paid Sick Time – effective 90 days after employment.
• Paid Vacation Time – effective 90 days after employment.
• Health, vision & dental benefits – eligible 30 days after employment (effective the 1st of the following month).
• Short‑ and long‑term disability and basic life insurance – after 30 days of employment.

Insight Employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology