Scaled Customer Success Manager, K-12 Education

Scaled Customer Success Manager, K-12 Education

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Scaled Customer Success Manager, K-12 Education to support our client's team. Location: New York, NY or San Francisco, CA (2-3 days/week in office) The hourly rate for this position is expected to be between $170.00 $170.00 per hour, depending on geographic location, experience and other qualifications of the successful candidate. Employment Type: Temporary, approximately 6 months FLSA Status: Non-Exempt Schedule: 9:00 AM 6:00 PM

Job Summary:

• Serve as primary post-launch point of contact for a portfolio of K-12 school districts adopting a new AI-powered classroom platform, operating in a scaled, one-to-many model
• Design and deliver enablement programs including onboarding cohorts, webinars, office hours, and lifecycle communications to drive activation and value realization
• Guide district IT/admin teams through technical setup (SSO, provisioning, workspace configuration) and create self-serve setup guides
• Advise districts on governance, data retention, and student data privacy considerations (FERPA, COPPA)
• Build teacher-facing enablement assets (use case libraries, prompt guides, quick-start kits) and run a Train-the-Trainer program for district staff
• Monitor adoption signals, identify at-risk districts, and deploy targeted interventions
• Capture educator feedback for Product; partner with Marketing/Sales on success stories and reference accounts
• Establish repeatable playbooks and health metrics for scaled customer success

Requirements:

• Experience in EdTech customer success, learning design, or a related scaled CSM role
• Strong understanding of the AI in education landscape
• Familiarity with SSO/technical implementation a plus
• Strong executive presence; ability to lead technical conversations with school leadership
• Data-driven approach to program refinement
• Willingness to travel (2-3 trips estimated)
• Must complete a take-home assessment as part of the interview process

Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable. Disclaimer: The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy: Information collected and processed as part of your candidate profile, job application, resume, and/or any other information you choose to submit is subject to Eastridge's Privacy Policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies. By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email. The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at:. You may opt out of receiving e-mail by clicking the "Unsubscribe" button.