Front Office Manager - Twin Cities Orthopedics

The Front Office Manager is responsible for managing the day-to-day front desk operations, ensuring excellent patient service and delivery of care. This position is also responsible for maintaining relationships between physician offices and hospital partner(s) as applicable.

This is a full-time position working M-F from 8:00 am - 4:30 pm out of our Eagan Orthopedic Surgery Center.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Oversees the ASC Business Office and HIMS, ensuring excellent patient service and delivery of care.


• Staffs the front office and scheduling office to accommodate the surgical schedule and block schedule.


• Develops communication strategies with surgery schedulers to increase OR utilization.


• Manages business operations policies and procedures and verifies their consistent and accurate use.


• Assists Director in maximizing OR capacity and profitability. Initiates development and maintenance of AAAHC policy and procedure manual and follows all policies and procedures per governing bodies and AAAHC.


• Oversees the patient pre-admission process in conjunction with the Pre-OP/PACU Manager.


• Oversees and participates in all ASC software processes.


• Facilitates department meetings, utilizing department leads as necessary.


• Responsible for recruitment, retention, orientation and training of qualified staff to carry out the duties of their job description, maintaining the i-Health ASC quality and performance standards.


• Manages the staff licensing and credentialing process by ensuring all providers are current and facilitates annual peer review for any credentialed medical or professional staff.


• Works with CVO contacts to maintain proper credentialing records


• Analyzes, recommends and manages projects for systems and procedures related to staffing, workflow and information needs.


• Manages concerns raised by physicians that include, but are not limited to, business processes, services reimbursement and scheduling.


• Ensures staff members receive recognition, development, coaching, and when appropriate, counseling, including employee rounding and delivering performance reviews.


• Reports occurrences through the center’s established occurrence reporting process related to employee and/or patient/visitor events.


• Actively participates in Quality projects, identifying issues, contributing ideas for improvement, and assisting in collection of data for Quality purposes.


• Manages the entry and storage of ASC medical records and works collaboratively with i-Health to proactively plan for future growth and expansion associated with medical records.


• Any and all other duties as assigned.

Education and Experience Requirements:

• High school diploma/GED or equivalent required


• Bachelor’s degree preferred.


• Two years related experience required, ASC experience preferred.


• Management experience preferred.

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.


• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click  here .

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).


• Demonstrate prompt and reliable attendance.


• Work in the surgery center during business hours.


• Travel independently throughout the surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.


• Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required.


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.


• Communicate and interact in a respectful and professional manner.


• Prioritize workload while being flexible to meet the expectations of the daily operations.


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.


• Understand and execute a variety of instructions.


• Effectively operate equipment and communicate on and operate the phone system.


• Work independently with minimal supervision.


• Travel to other work locations, if required.

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. 


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:


• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.


• Due to mandatory CMS and CDC COVID-19 vaccination reporting for the ASCs, all ASC employees who are vaccinated for COVID-19 should send a copy/photo of their COVID vaccination card to View email address on us.fitly.work. ASC employees who are not vaccinated for COVID-19 do not need to take any action. If you have any questions, please reach out to View email address on us.fitly.work.