Maintenance Technician - Compass Rose

Job Description

Job Description

About Quality Management Group 

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Maintenance Technician is responsible for:

• Timely coordination, execution, and thorough documentation of completion of repairs to common area and unit repairs. This includes physical systems maintenance, monitoring and forecasting physical interior and exterior components of the property.
• Administrative accountability includes use of mobile and fixed computerized applications to ensure that work assignments, progress, forecast and history is thoroughly and timely documented to support fiscal goals of the property.
• Porter/custodial responsibilities are an essential and ongoing function of this position. Maintenance Technicians are expected to perform these duties as part of their regular daily responsibilities.

The Maintenance Technician reports to the Maintenance Supervisor, or to the Community Manager in the absence of a Maintenance Supervisor. The reporting hierarchy may also include management under a Senior Community Manager, Area Manager, Regional Manager, and Director of Operations.

ESSENTIAL RESPONSIBILITIES

Property Operations

• Responsible for performing ongoing porter/custodial duties, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, and maintaining the cleanliness and appearance of all common areas.
• Responsible for maintaining all areas of the property in a safe, clean and attractive manner.
• Responsible for identifying, documenting, and repairing health and safety risks on the property.
• Responsible for identifying, documenting, and coordinating complete, correct, and timely repairs to common areas and where third party vendor participation is required.
• Responsible for recording, tracking, and completing work orders within the company’s designated platform on common areas and within residential units within established completion timelines.
• Maintain maintenance shops and storage areas in a clean, organized manner, and keep property equipment in good condition.
• Assist in the scheduling and turning of vacant units prior to resident occupancy.
• Assist the Community Manager in apartment inspections.
• Maintain up-to-date knowledge regarding current contracts with vendors and suppliers.
• Responsible for after-hour, weekend, and holiday emergency repair needs.
• All other duties as assigned.

Compliance

• Participation in all maintenance projects and training classes as directed.
• Consistently perform assigned porter/custodial responsibilities as an essential function of the position to maintain a safe, clean, and professional environment for residents, guests, and employees.
• Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments.
• Maintain and promote a safe work environment.

Financial

• Utilize company established protocols to forecast and maintain parts and supplies inventory for property repair needs.

Human Resources

• Manage and submit personal time and expense on a weekly basis to Supervisor.
• Must possess a valid California Driver License.
• Maintain positive relationships with internal departments.
• Authorized to work in the United States for any employer.

Customer Service

• Respond to Supervisor on all resident complaints in a timely and professional manner.
• Create a community of preservation and appeal based on clean and presentable environment that is consistent for our residents and noticeable to the community at large.
• Maintain a presentable and professional attire that is representative of the company standards by wearing the company issued Quality Management Group uniform.

Community Relations

• Assist Maintenance Supervisor and or Community Manager with ongoing positive relationships with residents, external agencies, and partners as directed.
• Assist Maintenance Supervisor and or Community Manager with various Resident Programs as directed.

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• May be required to work at different locations.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Maintain organized company tools inventory related to performing general maintenance and facilities upkeep as outlined in Essential Skills.
• Working onsite is an essential function of the job.
• Other duties as requested.

ESSENTIAL SKILLS

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers.
• Clear communication both written and oral including diplomacy and discretion.
• Must have a strong work ethic and positive attitude.
• Ability to build external relationships while positively promoting the organization.
• Excellent time and project management skills with the ability to organize and prioritize tasks.
• Relate to others beyond giving and receiving instructions.
• Handle high stress situations effectively.
• Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail.
• A passion and strong understanding of our industry and our business mission.
• Must be able to read and speak English to effectively communicate between the Community Management team, residents, and between co-workers and supervisors.
• Basic Math Skills.
• Must be willing and able to regularly perform porter/custodial responsibilities as an essential function of the position.
• Must have practical experience, working knowledge and ability to perform:
• • Minor electrical repairs on items such as appliances, fixtures, switches, outlets, etc.
  • Minor plumbing repairs to clear drain stoppages, replace fittings and faucets.
  • Replace broken tiles, screens, garbage disposals, fixtures, appliances, window blinds, locks, etc.
  • Perform minor carpentry work, such as fitting doors, repairing cabinetry, aligning, and unsticking windows and doors, sanding and refinishing hardware and surfaces, fence repair and rebuild, etc.
  • Grounds repairs of sprinklers, valves, and timers.
  • Minor masonry, concrete, fencing, and painting.
• Set up and operate appropriate equipment, machines, and tools according to the specification provided by the manufacturer.
• Working knowledge regarding water and gas meter shutoffs and sewer cleanouts for common areas and individual units.
• Understand safety data sheet (SDS) protocols and procedures to maintain a safe working environment.
• Demonstrate knowledge of EEO and fair housing policies. Show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a harassment free environment, and build a diverse workforce.
• Other duties as may be needed relevant to facilities maintenance.

EXPERIENCE

• Minimum of a high school education or equivalent.
• Minimum two years of recent experience in apartment maintenance or a related field.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the Essential Responsibilities outlined above and the Physical Demands outlined below.

• Exposure to various types of weather conditions and temperatures, including warm, hot, and cold temperatures.
• Exposure to various noise levels ranging from moderate to loud.
• Regularly required to use hands to grip, handle and control hand and power tools.
• Required to frequently move about the property, including offices, utility rooms, storage rooms, unit interiors and rooftops.
• Must occasionally lift/move up to 50 lbs. and climb, balance, stoop, kneel, crouch and/or crawl.
• Operate computer, office equipment, and handheld devices with hands and voice.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors, and owners in person, via telephone, and utilizing electronic devices.
• 7-8 hours of walking daily

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\n\r\nQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\n\r\nAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\n\r\nAnd here – it’s good to be home.