Billing Specialist

Description Key responsibilities Invoicing Review completed calls and driver tickets daily for accuracy: mileage, hook-up, winching, wait time, special equipment, labor and after-hours rates. Create and send invoices in the towing management system, matching rates to the correct rate sheet or contract. Resolve missing or conflicting ticket details with drivers and dispatch before billing. Insurance billing Attach photos, GOA documentation and ETA records to support charges. Bill insurance carriers and adjusters for accident tows, storage and recovery; follow up on disputed or short-paid claims. Police, impound and private property Bill law enforcement and municipal rotation calls per agency agreements and local fee ordinances. Calculate storage and administrative fees for impounded vehicles; prepare release paperwork and collect payment at release. Track lien timelines and prepare documentation for abandoned-vehicle and lien sale processes as required by state law. Heavy-duty and commercial accounts Build itemized invoices for heavy-duty tows, recoveries and load transfers, including equipment hours, labor and hazmat cleanup. Manage billing for fleet, dealership and commercial accounts, including POs and monthly statements. Accounts receivable and collections Post payments from checks, cards, ACH and motor club remittances; reconcile against open invoices. Monitor AR aging and follow up on past-due balances by phone and email. Research and resolve billing disputes, credits and rebills. Reporting and compliance Reconcile daily cash and card receipts with dispatch and yard records. Prepare month-end AR, revenue-by-account and motor club payment reports. Maintain organized billing records for audits, rate reviews and legal requests. Requirements Qualifications Required High school diploma or GED. 2+ years of billing, accounts receivable or collections experience. Working knowledge of Excel and at least one accounting system (e.g., QuickBooks). Strong accuracy with numbers and attention to detail. Clear phone and written communication, including with frustrated customers. Preferred Billing experience in towing, roadside assistance, auto repair, trucking or insurance. Experience with towing software such as Towbook, Beacon, Omadi, TOPS or Dispatch Anywhere. Familiarity with motor club portals and payment reconciliation. Knowledge of impound, storage and lien rules in our state. Associate degree in accounting or business. #J-18808-Ljbffr HWS LLC