Customer Service Administrative Assistant

Details

Open Date 08/28/2026

Requisition Number PRN17430N

Job Title Administrative Assistants

Working Title Customer Service Administrative Assistant

Career Progression Track S00

Track Level S1 - Entry Level Support

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 20

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

M-F, 15-20 hours a week, some weekends, or late nights

Is this a work study job? No

VP Area President

Department 00435 - University Campus Store

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.00 - $17.00/h DOE

Close Date 11/28/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The University of Utah Campus Store is seeking a Customer Service Administrative Assistant who provides administrative and operational support to the Campus Store Customer Service Manager and Customer Service team. This position is responsible for coordinating routine administrative functions that support daily operations, including employee scheduling, staff communications, training documentation, supply ordering, signage coordination, Post Office inventory support, and other administrative tasks. The Customer Service Administrative Assistant plays a key role in ensuring the department operates efficiently by maintaining accurate records, supporting daily workflows, and assisting with special projects. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of professionalism and confidentiality.

Why Work at the University Campus Store?

At the University of Utah Campus Store, we make campus a family.

Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here

Responsibilities

• Provide administrative support to the Customer Service Manager and Customer Service leadership team.

• Maintain employee training records, onboarding documentation, and departmental files.

• Prepare reports, spreadsheets, correspondence, and other administrative documents.

• Coordinate ordering, receiving, and inventory of office and operational supplies.

• Coordinate the creation, maintenance, and distribution of store signage and operational communications.

• Support Post Office retail inventory by maintaining inventory records, processing orders, and assisting with inventory accuracy.

• Maintain organized filing systems and departmental records, both electronic and paper.

• Answer phones, respond to emails, and direct inquiries to the appropriate department or staff member.

• Assist with meeting preparation, agendas, and follow-up documentation.

• Support departmental projects, process improvements, and other administrative initiatives.

• Maintain confidentiality when handling employee, financial, and operational information.

• Perform other administrative duties as assigned in support of Customer Service operations.

Minimum Qualifications

Requires little to no related experience.

Preferences

• High school diploma or equivalent; additional education in business, office administration, or a related field is preferred.

• One year of administrative or office support experience, preferably in a retail or customer service environment.

• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.

• Experience with scheduling software such as When I Work is preferred.

• Strong organizational, time management, and multitasking skills.

• Excellent written and verbal communication skills.

• Ability to work independently while supporting multiple priorities.

• Strong attention to detail and commitment to accuracy.

• Experience with inventory records or retail administrative processes is preferred.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at

** report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.