AUTO Service BDC Customer Care Specialist

Job Description

Job Description

Now hiring a Business Development Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Vara Chevrolet is located off of IH-35 South just a few minutes from downtown San Antonio. 

Full Time Benefits

• Company covers 75% of employee medical insurance premium
• 401k with employer match
• Major holidays, floating holidays, and a 3-day Easter weekend 
• Sick Leave
• Company offers affordable Dental/Vision/other insurances
• Five days paid Vacation after 1 year
• 10 days paid vacation after 2 years
• Closed Sunday
• 5 day work week with alternating Saturdays
• Flexible schedule

Responsibilities

• Answer Service Department phone calls
• Schedule Service Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present financing options based on customer needs
• Follow up with customers to confirm appointments, service repair concerns
• Contact customers for their recall, maintenance and recommended services
• Participate in team and process development sessions – keeping positive relationships with service teammates, other departments, and dealership management
• Utilize CRM tracking system daily
• Create internal repair orders
• File service paperwork
• Cross training with Cashier and Receptionist
• Other assigned tasks

Qualifications

• Customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Good in phone communication 
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid current driver’s license
• High school graduate or equivalent 
• Spanish speaking is a PLUS

Vara Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At-will employer.