Branch Manager I

Branch Manager I

Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That's why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to 'bettering lives through our passion to serve' and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

The Branch Manager plays a pivotal role in strategically overseeing branch operations, ensuring compliance with all policies and regulations while driving performance excellence.

This position requires strong leadership to enhance team recruitment, retention and development, fostering a culture of high motivation and continuous improvement. The Branch Manager will proactively engage with the community and staff to elevate service delivery across all banking channels, including mobile and online platforms. They are responsible for conducting comprehensive employee evaluations, facilitating personalized development plans, ensuring a high-quality customer service experience and operational efficiency.

The duties and responsibilities of a Branch Manager I include, but are not limited to:

Leadership & Performance Excellence

• Driving team performance by strategically aligning branch operations with organizational goals to exceed performance targets and enhance operational efficiency
• Fostering a high-performance culture rooted in member satisfaction and service excellence, leveraging advanced metrics to monitor outcomes and implement continuous improvements.
• Actively identifying staffing needs and executing strategic workforce planning to ensure optimal coverage and productivity.
• Inspiring teamwork and upholding high service standards through effective huddles, cross-functional collaboration, and ongoing departmental enhancements.
• Monitoring workflows and operational procedures to ensure a smooth, efficient service delivery across the branch and member engagement center.

Member Engagement & Experience

• Fostering deep connections with members and stakeholders, leading initiatives that deliver impactful results.
• Championing special projects and committees with an emphasis on strategic outcomes, ensuring timely and accurate performance evaluations that drive team accountability.
• Proactively navigating member interactions, skillfully resolving conflicts to enhance the overall member experience, and elevating responsiveness across all service channels.
• Partnering with Business Development to promote community engagement and sustainable growth.

Innovative Development & Strategic Growth

• Taking proactive ownership of personal and team development, championing innovative solutions to enhance efficiency.
• Providing targeted coaching and resources to elevate staff performance and knowledge assessment scores, while ensuring the team is well-informed on evolving policies, compliance requirements, and industry trends.
• Demonstrating strong analytical and communication skills to navigate an ever-changing landscape effectively.
• Maintaining acceptable knowledge assessment scores.

Risk Management

• Demonstrating comprehensive expertise in security protocols, compliance frameworks, and sophisticated risk mitigation strategies.
• Enforcing a rigorous adherence to regulatory requirements and organizational policies, implementing robust safeguards to protect against fraudulent activities.
• Leading regular training and audits, ensuring accountability and operational integrity, while documenting processes to recognize team achievements and maintain high standards of excellence.
• Enhancing expertise by actively pursuing development opportunities, including but not limited to, attending conferences, acquiring certifications, completing learning courses internally and through other relevant platforms, or engaging in both internal and external leadership programs.

Required to travel to other branch locations to assist when needed

Saturday hours are required

Qualifications

Skills:

Preferred: Problem Solving, Analytical, Coaching, Communication, Sound Decision Making, Leadership

Education:

Required: High School or GED or better.

Experience:

Required: 3 years: Experience in a credit union supervisory/management or leadership position

Preferred: Bachelor's degree in business or other related field, or equivalent applicable experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.