Senior Client Solutions Partner

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

QUANTIPHI, AI-FIRST, AI Enterprise Solutions

We are interviewing and hiring immediately!!!

About Quantiphi:

Quantiphi is an award-winning AI Services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. #WeSolveWhatMatters

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

For more details, visit: Website or LinkedIn Page .

Title: Senior Client Solutions Partner

Experience: 10+ years in sales, presales, or solution consulting in CCaaS, CX, or related domains

Type: Full Time Employment

Location: US Remote - East Coast is preferred

Travel: 50% travel to client sites across the US

Bachelors degree is required, Masters/MBA is preferred

Role Overview

As part of the core Sales and GTM team at Quantiphi, you will lead strategic sales initiatives across Contact Center as a Service (CCaaS) and broader Customer Experience (CX) transformation programs .

This role goes beyond traditional CCaaS solutioning and requires the ability to reimagine end-to-end customer journeys by leveraging Agentic AI, conversational AI, agent augmentation, and advanced analytics platforms .

You will work closely with customers to define and execute their CX transformation roadmap using cutting edge AI platforms and leading CCaaS solutions.

Role & Responsibilities

• Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
• Partner with customers to define CX transformation strategies , including automation, personalization, and AI-led augmentation across the customer lifecycle
• Lead consultative selling engagements focused on business outcomes such as cost optimization, CSAT improvement, revenue uplift, and agent productivity
• Prepare and deliver compelling technical and business presentations , articulating the value of AI-driven CX transformation
• Engage in end-to-end pre-sales and solutioning , spanning:
  • Discovery and problem definition
  • Journey mapping and experience redesign
  • Solution architecture and roadmap development
• Work hands-on with customers to demonstrate and prototype:
  • Virtual agents and conversational AI
  • Agent assist and real-time guidance
  • Contact center analytics and insights
  • Integrations across CCaaS and enterprise systems
• Identify and qualify opportunities by understanding customer pain points across contact center and broader CX ecosystems
• Drive CX transformation use cases , including:
  • Intelligent self-service and containment
  • Agent augmentation and productivity
  • Omnichannel orchestration
  • Voice and conversation intelligence
  • Customer journey analytics and insights
• Leverage expertise in leading CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, Amazon Connect etc to design scalable and future-ready architectures
• Collaborate with Solution Architects, Data Science, and Engineering teams to:
  • Translate business problems into AI-driven solutions
  • Develop differentiated points of view and offerings
  • Build reusable accelerators and GTM assets
• Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
• Stay updated on industry trends , including GenAI, conversational AI, and evolving CX platforms
• Build and maintain executive-level customer relationships and act as a trusted advisor
• Travel to customer sites, conferences, and industry events as required

Skills & Experience Required

• 10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
• Proven experience selling large-scale CX transformation programs , not just platform deals
• Strong understanding of contact center operations , including:
  • IVR / IVA
  • ACD and routing strategies
  • Omnichannel engagement
  • Workforce management and reporting
• Experience with modern CX and AI platforms , including:
  • Google GECX (CXAS, Playbook, Dialogflow CX, Agent Assist, CX insights)
  • Agent assist and real-time guidance tools (e.g., Cresta)
  • Conversational and generative AI platforms (e.g., Sierra AI)
• Strong exposure to cloud ecosystems (GCP preferred; AWS/Azure a plus)
• Ability to connect technology to business outcomes , with a strong value-selling mindset
• Experience with:
  • Sales forecasting and GTM strategy
  • Complex deal structuring and stakeholder management
  • Channel and partner ecosystems
• Strong understanding of:
  • API integrations and microservices architectures
  • Data platforms and analytics in CX contexts
• Demonstrated ability to:
  • Identify and resolve technical objections
  • Influence both technical and business stakeholders
• Data-driven mindset with the ability to leverage market insights and customer data
• Excellent communication, storytelling, and executive presentation skills
• Self-driven, entrepreneurial mindset with the ability to thrive in a fast-paced environment

What Sets You Apart

• Experience leading AI-first CX transformations at enterprise scale
• Ability to bridge business consulting + technical solutioning + sales execution
• Strong POV on the future of GenAI in customer experience
• Experience building repeatable offerings and accelerators in the CX/CCaaS space

MORE about Quantiphi:

Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don’t just innovate - we lead. Headquartered in Boston, with 4,000+ Quantiphi professionals across the globe. As an Elite/Premier Partner for Google Cloud, AWS, NVIDIA, Snowflake, and others, we’ve been recognized with:

• 21x Google Cloud Partner of the Year awards in the last 8 years.
• 3x AWS AI/ML award wins.
• 3x NVIDIA Partner of the Year titles.
• 2x Snowflake Partner of the Year awards.
• We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
• We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.
• We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !