Permit Assistant Senior

Permit Assistant Senior

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Permit Assistant Senior

Salary

$47,654.44 Annually

Location

Ed Ball Building - 214 N. Hogan Street, Jacksonville, FL

Job Type

Civil Service

Job Number

2026-07101

Department

PUBLIC WORKS

Opening Date

05/11/2026

Closing Date

Continuous

• Description

• Benefits

• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Public Works Department is actively seeking a Permit Assistant Senior.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is advanced administrative support work in the review and processing of building permits in compliance with applicable City ordinances and building and zoning codes and researching, indexing, scanning, and accessing documents to and from varied archived sources. The work requires knowledge of the techniques, methods, procedures, and regulations governing the issuance of building permits which is gained through specialized training and job experience. May assign and monitor the work of others. Contacts require skills in understanding and influence behavior with persuasiveness, assertiveness, and sensitivity to other’s point of view. The work is semi-routine in that tasks are covered by procedures and precedents involving a variety of situations, and requires some decision-making in choosing the appropriate method, technique, or procedure to follow. The work is patterned involving similar situations and generally requiring only the choice of the correct procedure. Work is performed in an office environment. Operates standard office equipment including personal computers. The physical demands consist mainly of sitting or standing at a workstation for extended periods of time and occasionally lifting and moving light objects weighing up to twenty (20) pounds. The work is performed under general supervision with varied work assignments and, although subject to standard practices and procedures, some latitude is permitted in setting priorities subject to superior's approval.

Examples of Work

• Answers questions and explains permit requirements to customers and telephone callers.

• Tracks payments, records judgments, and satisfaction of judgments, and prepares and files cases with the Clerk of Courts and the Municipal Code Enforcement Board.

• Supplies information to builders, developers, financial institutions, and governmental agencies.

• Verifies permit fees for payment to the Tax Collector’s Office.

• Performs data entry to maintain permit, complaint, violation, and inspection information for all trades.

• Ensures all documents are in permit package, scans package for digital storage and performs quality control on scanned documents prior to input into digital storage software in compliance with section 508.

• Resolves customer complaints.

• Assigns and monitors work of other employees.

• Research complex document requests and gathers researched copies and develops estimated cost invoices for customers.

• Researches and investigates through C.A.R.E. system for violations and permit history.

• Creates CD’s or print material of requested documentation for customers.

• Creates PDF files from Microfiche and other electronic archive file formats.

• Operates standard office equipment such as personal computers using word processing, spreadsheet, database, scanning and indexing system and related software applications including Adobe Pro, Microsoft Word to advance Section 508 compliance. .

• Demonstrates proficiency in the City of Jacksonville’s competencies.

• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of the laws, rules and regulations, codes, ordinances, and statues governing the issuance of building permits.

• Knowledge of customer service practices and procedures.

• Ability to assemble and organize data, prepare and maintain reports.

• Ability to read and interpret building codes and construction plans.

• Ability to explain permitting laws and inspection documents.

• Ability to investigate properties and historical inspection documentation and violations.

• Ability to make and verify mathematical calculations.

• Ability to analyze and/or review building permit submission files and records for accuracy and compliance with appropriate building codes, policies, and submission procedures.

• Ability to interview and gather information from customers, contractors, and general public.

• Ability to establish and maintain working relationships with other employees and the general public.

• Ability to communicate effectively both over the phone and via email.

• Ability to operate standard office equipment such as personal computers using word processing, spreadsheet, database, scanning and indexing system and related software applications including Adobe Pro, Microsoft Word to advance Section 508 compliance.

• Ability to establish and maintain information, records, documents, and file systems.

Open Requirements/Supplemental Information

• Three (3) years of education and/or clerical support experience.

• One (1) year of experience processing permits for building construction.

NOTE: For the purpose of this job specification, “Building Permit” means any permit issued by the construction trades activities to include building, electrical, plumbing, sign, site clearing, roofing, mobile homes, and mechanical permits.

OTHER REQUIREMENTS:

• The probationary period for this classification is six (6) months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “View email address on click.appcast.io” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: View email address on click.appcast.io

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes

• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes

• No

03

The budgeted annual salary for this position is $47,654.44 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

• Yes

• No

04

This position is located in an office and is not a remote location.

• I have read and understand the above statement.

05

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

06

Do you have three (3) years of education and/or clerical support experience?

• Yes

• No

07

Provide a detailed description (of 3-4 complete sentences) of your experience.

08

Indicate the organization(s) you worked for where you gained this experience.

09

Do you have one (1) year of experience processing permits for building construction? Note: Building Permit - means any permit issued by the construction trades activities to include building, electrical, plumbing, sign, site clearing, roofing, mobile homes, and mechanical permits.

• Yes

• No

10

If you answered "Yes" to question 9, provide a detailed description (of 3-4 complete sentences) of your experience.

11

Indicate the organization(s) you worked for where you gained this experience.

12

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

• No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

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