Administrative Paid Operations Manager Sound Associates Inc. New York, NY US 04/27/2026

At Sound Associates, we supply assistive technology and services to all the Broadway theaters and many of the touring houses throughout North America and London’s West End. The Operations Manager is responsible for the day‑to‑day administrative and operational functions of our New York City business unit. This role serves as the central point of coordination for billing, purchasing, payroll, inquiries, and general office management, ensuring that all back‑office functions run efficiently, accurately, and in compliance with applicable regulations. The ideal candidate is highly organized, detail‑oriented, and comfortable working across multiple functional areas in a fast‑paced small business environment. Billing & Accounts Receivable Oversee the preparation and issuance of customer invoices in a timely and accurate manner. Monitor accounts, follow up on past‑due balances, and maintain organized billing records. Coordinate with the sales or service team to ensure invoices reflect work completed and pricing agreements. Reconcile monthly and quarterly sales commission reports with the GalaPro team. Purchasing & Accounts Payable Manage vendor relationships and oversee the purchasing of supplies, equipment, and services along with the operations coordinator needed for business operations. Maintain an organized vendor file and ensure all purchase orders are issued, received, and closed. Payroll Administration Process payroll accurately and on schedule for all employees at the New York City office. Maintain employee payroll records, track paid time off and leave balances, and coordinate with corporate accounting regarding weekly payroll as needed. General Operations & Administration Serve as the primary point of contact for day‑to‑day operational matters, including facilities, office supplies, and website and social media content. Develop and maintain systems and procedures that improve efficiency and reduce administrative burden across the organization. Serve as the primary point of escalation for staff questions and customer issues arising during theatre operations. Support the management team with reporting, budgeting, and special projects as needed. Human Resources Support Assist with onboarding new employees, maintaining personnel files, and tracking required training. Serve as a resource for staff on HR‑related questions, escalating matters to corporate HR department or executive management when appropriate. In addition, support the part‑time theatre assistive listening system distribution staff, ensuring they are equipped to deliver a consistently positive guest experience. Qualifications and Education Requirements 3–5 years of experience in operations, office management, or a related administrative role, preferably in a small business setting Demonstrated experience with billing, accounts payable/receivable, and payroll processing Prior supervisory experience, preferably managing part‑time or hourly staff in a customer service or hospitality environment Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously Excellent written and verbal communication skills Ability to manage sensitive and confidential information with discretion Bachelor’s degree required. Degree in Business Administration preferred, but equivalent experience will be considered Preferred Skills Experience in handling customer‑facing sales inquiries and familiarity with basic sales processes Proficiency with accounting or business management software (e.g., QuickBooks, Excel, or similar platforms) Prior experience in live theatre or performing arts operations Demonstrated ability to create and manage engaging social media content, with a working knowledge of major platforms including Instagram, Facebook, and LinkedIn Salary $75,000.00 – $80,000.00 per year (Non‑Union) #J-18808-Ljbffr Playbill, Inc.