Head of Entertainment, Cruise Director

Job Description

Job Description

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• The Cruise Director is responsible for leading, mentoring, and developing a diverse Entertainment and Activity Staff team to consistently deliver a guest experience that aligns with brand standards. They act as the onboard Brand Ambassador, hosting significant guest-facing events and activities, presenting a dynamic and engaging entertainment program. This role monitors operations and inspires a guest- and teammate-centric culture that enhances Net Promoter scores, profitability, and Service Excellence while ensuring a safe and healthy environment in accordance with HESS protocols.
• The Cruise Director leads and develops a department of highly skilled individuals that deliver consistently on all Entertainment products, including Youth and Teens, Guest Activities, Onboard Media, Enrichment Programs, Production Services, Music Services, Guest Entertainers, and supports all onboard guest programming. They champion all elements of the MedallionClass experience through accountability, training, and delivery.
• The Cruise Director ensures a personalized, guest-centric culture and reduces friction points by exceeding entertainment targets. They collaborate with Entertainment Managers to create customized experiences and share best practices for increased personalization. They oversee the Guest Entertainment Experience, aligning development and execution with shipboard leaders, monitor quality assurance standards, and collaborate with entertainment management to enhance the entertainment experience.
• The Cruise Director also manages department costs and inventory in line with established budgets, conducts regular meetings with the Technical department to oversee entertainment repairs and maintenance, reviews strategies for cost efficiencies, and communicates company updates and strategies to the Entertainment team using appropriate technology.

Skills, Knowledge & Expertise

• Those who are successful in their candidacy must demonstrate a substantial background in the organisation of events, activities, shows and theatrical performances. This does not entail a role within the ensemble; rather, it is a position that is outward-facing, with the individual acting as the focal point of the production. The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing. 
• Additionally, successful candidates must possess robust leadership abilities and demonstrate the capacity to oversee large, diverse, and multicultural teams. They must also exhibit proficiency in budgetary management and inventory control.
• A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
• Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.