Customer Service Office Associate

Job Description

Job Description

Customer Service Office Associate Location: Piggly WigglyAbout Us

At Piggly Wiggly, we operate in a fast-paced, customer-first environment where exceptional service is our top priority. We believe every team member plays a vital role in creating a welcoming experience for our shoppers-which is why a positive attitude and a smile are always considered part of our uniform. If you are energetic, customer-focused, and eager to grow with a great retail team, we encourage you to apply!

Role Overview

We are seeking a reliable and detail-oriented Customer Service Office Associate to perform essential administrative, clerical, and front-end duties. In this versatile role, you will split your time between directly assisting customers at the counter and executing crucial behind-the-scenes office tasks, including bookkeeping, compliance, and reporting.

Key Responsibilities

• Customer & Front-End Support: Deliver fast, friendly, and efficient service at the customer service desk (handling Western Union, Lottery, Bill Payments, and customer inquiries).

• Operations & Leadership: Assist in guiding front-end team members to maintain smooth store operations. Serve as the front-end lead during the absence of the Front-End Manager.

• Basic Bookkeeping: Perform daily financial duties, including verifying cash balances, reconciling tills, and preparing bank deposits.

• Administrative Tasks: Answer and route phone calls, maintain organized paper and digital files, and utilize standard office equipment and software (word processing, spreadsheets).

• Compliance & Inventory: Complete regular compliance checks (monthly/quarterly) and monitor/reorder office supplies as needed.

• General Support: Perform additional office or operational duties as assigned by the Store Manager.

Qualifications

• Strong communication and interpersonal skills.

• Proven reliability, strong work ethic, and attention to detail.

• Familiarity with standard office machinery and computer programs (Word, Excel).

• Prior experience in customer service, retail front-end operations, or basic bookkeeping is a plus.

Position Details & Application Process

• Type: Part-time

• Pay: Competitive / Comparable

• Availability: Must be available to work nights and weekends .

HOW TO APPLY & FOLLOW UP:

NO PHONE CALLS, PLEASE. To check on the status of a submitted application, please visit the store in person.