Clinical Data Manager

Description: Experience in Dynatrace implementation preferably in service provider network with strong UNIX/Windows knowledge. Should possess strong scripting knowledge in Shell, Python etc. Knowledge on Dynatrace agent deployment and configuration for Java, PHP, Node JS and .Net applications. Configuring the Collectors, Web agents, Host agents and API plugins. Create monitoring dashboards for IT team and the business team. Understands incident rules and alerts and get those defined for applications. Triage, diagnose, and resolve or escalate internal system alerts to ensure we maintain Service Level Agreements. Understands measures, business transactions, custom sensors, CPU samples etc. Should have experience in Integrations with other tools. Should have been part of the team in High Availability configuration in complex environment. Experience with REST and web services interfaces, XML, JSON Plus. Experience in working as a part of a team involved in the implementation of Dynatrace for big Global customer. Should be a fast learner of various other tools and integrate where possible. Should possess good communication and interpersonal skills. Out of the Box Thinker with technical Savoir-faire. To adhere to quality standards, regulatory requirements and company policies. To provide support for on call escalations and doing incident and problem management. To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases. Work on value adding activities such as Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives. To participate or contribute on EN business in creation of proposals to drive Service improvement plans. #J-18808-Ljbffr