Customer Experience Specialist
Robert Half
Job Description
Job Description
We are looking for a Customer Experience Specialist to support client relationships and deliver responsive service for a manufacturing organization in Maryland. This long-term contract position is ideal for someone who enjoys resolving customer issues, maintaining accurate account information, and using data to improve the overall customer experience. The role requires strong communication, attention to detail, and comfort working with tools such as Microsoft Excel, Oracle, and database systems in a fast-paced environment.
Responsibilities:• Manage customer accounts by updating records, tracking requests, and ensuring information remains accurate across internal systems.
• Respond to customer inquiries in a timely and attentive manner, providing solutions that strengthen satisfaction and trust.
• Use Microsoft Excel, Oracle, and database tools to review account activity, organize data, and support day-to-day service operations.
• Coordinate with internal teams to address order, account, or service-related concerns for customers within a manufacturing environment.
• Monitor customer interactions and identify opportunities to improve service quality, responsiveness, and overall experience.
• Document issues, resolutions, and follow-up actions clearly to maintain visibility and support consistent service delivery.• Experience in customer service, customer success, or customer experience support roles.
• Proficiency with Microsoft Excel for tracking, reporting, and organizing customer-related data.
• Working knowledge of Oracle and database systems used for account or service management.
• Ability to manage customer accounts with a high level of accuracy and attention to detail.
• Strong communication and problem-solving skills with a focus on customer satisfaction.
• Experience supporting customers in a manufacturing company or similarly structured operational environment.
Vacancy posted 4 days ago
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