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IT Delivery & Program Manager

Yochana

Wilmington, DE
IT Delivery & Program Manager


Location: Wilmington, Delaware, USA (on-site)


Work Authorization: Candidates with US Citizenship or holding Green Card are preferred


90k
Amtrak

Required experience:

  • Candidates with a minimum of 15 years in IT project Delivery, including significant experience as a Delivery Manager and/or Program Manager preferred
  • Proven track record of managing large, complex projects and distributed teams
  • Strong stakeholder management and leadership skills
  • The applicant must carry hands-on experience working in an ITIL environment with knowledge on Major Incident Management & NOC monitoring (24/7)
  • Must be capable of analyzing complex data, reports and dashboards on ServiceNOW aim to improve SLAs, OLAs
  • Familiarity with the terms like shift-left, first-call-resolution (FCR) & automation
  • Ability to work in fast-paced, client-driven environments
  • Experience leading projects on Cloud & Infrastructure Services
  • Knowledge on IT, Hardware and Applications preferred
  • Confident & Capable to interact/manage and handle the clients
  • Patience while giving feedback, Open to change, multi-tasking skills, Excellent Interpersonal skills
  • Excellent skills on MS O365 / Data Analysis / Analytical Skills / Reporting / Dashboards / Project Management tools
Key Responsibilities & Outcomes
  • Coach and monitor the team in handling day-to-day operations
  • Shape the direction of the team, keep them focused and motivated
  • Provide thought leadership to foster a culture of innovation, develop novel solutions that improve business performance and contribute to organizational goals
  • Identify automation opportunities and involve internal and client solution teams for implementation
  • Manage P&L of a portfolio with proven ability to forecast monthly and quarterly revenue
  • Engage with key client stakeholders to ensure delivery meets customer expectations
  • Conduct periodic reviews to track delivery milestones and processes; make informed decisions based on review outcomes
  • Work with the Project leaders to determine strategy to achieve overall site goals -both in terms of performance and finances
  • Prepare team's roster and closely monitor shift coverage
  • Assess performance of the Vendors and their performance
  • Ensuring Process flow as per Statement of Work (SOW)
  • Governing performance on different metrics against the defined Service Level standards
  • Abide by organization's and client's information Security policies
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Vacancy posted 1 day ago
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