Dental Office Insurance Billing Specialist

We are looking for a Dental Office Billing Specialist to join our team!

Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

JOB PURPOSE:

The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

ESSENTIAL FUNCTIONS:

• Greet patients professionally and manage check-in and check-out processes.

• Schedule, confirm, and reschedule appointments via phone and in-office.

• Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.

• Prepare and enter treatment plans and provide basic patient education on next steps.

• Collect payments at time of service and ensure accurate end-of-day reconciliation.

• Explain financing options and refunds.

• Maintain accounts receivable (A/R) collections and follow-through.

• Answer phones, direct calls, and manage voicemail in a timely manner.

• Maintain accuracy of patient records and consent forms.

• Escalate technical or compliance issues as necessary.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Excellent communication and interpersonal skills.

• Basic knowledge of scheduling and insurance verification.

• Ability to multitask in busy office environments.

• Strong attention to detail, accuracy, and organization.

• Professional, empathetic demeanor with patients.

• Willingness to learn new systems and processes.

• Demonstrated ability to maintain patient satisfaction while resolving escalations.

Educational Requirements:

• High school diploma or equivalent required.

• Customer service or healthcare front office experience preferred.

• Training in insurance verification or dental and/or healthcare software a plus.

• Bilingual preferred but not required.

Job Details

Pay Type Hourly

Job Category Practice Staff