Accountant

Accountant

Pay Range: $30hr - $35hr

The Accountant will act as a Team Leader supporting the Provider Helpdesk and Agency Partners by providing technical guidance, account management support, and administrative coordination. This role involves troubleshooting account-related issues, supporting multi-factor authentication tools, processing documentation, performing system testing, and ensuring efficient helpdesk operations. The position requires strong communication skills, technical aptitude, and the ability to manage multiple priorities effectively.

Minimum 24 months of experience using Microsoft Office.

Minimum 24 months of experience in an administrative support role.

Experience and working knowledge of the NYS HBITS process from initiation to completion.

Experience coordinating with contract vendors and state staff for documentation and information gathering.

Experience maintaining accurate contract records and updating tracking systems.

Ability to manage spreadsheets for tracking contractor hours, invoicing, and spend management.

Act as Team Leader providing guidance, instruction, and training to Provider Helpdesk team members and agency partners.

Provide technical assistance in troubleshooting account-related issues including access questions, account provisioning and deprovisioning, password resets, MFA setup, RSA PIN resets, token distribution and installation, and browser configuration modifications.

Investigate and manage ITSM work queues, resolve client requests, and reassign tickets as appropriate.

Research and respond to Level 2 Help Desk requests via email and ticketing systems.

Troubleshoot and train end users on RSA/MFA hardware and software installation.

Manage RSA token downloads, distribution, approvals, and troubleshooting.

Investigate and address cyber incidents, including deactivating shared accounts and coordinating follow-up actions.

Collaborate with security teams to resolve user access issues.

Post press releases as required.

Process Automated File Transfer (AFT) accounts for application access.

Grant application-specific permission rights based on program area requests.

Process account-related paper documentation including scanning, tracking, approvals, activation instructions, and correspondence.

Perform system testing including system, regression, integration, functional, usability, and compatibility testing; create test cases and document results.

Design and update operational helpdesk procedure guides.

Document diagnostic steps and resolutions for client issues.

Lead updates for regulated and non-regulated facility and organization information based on program requests.

Perform additional tasks as assigned to support efficient helpdesk operations.

Strong interpersonal and communication skills.

Ability to work independently and manage multiple projects.

Strong troubleshooting and analytical skills.

Proficiency with Microsoft Office and SharePoint.

Experience working with ticketing and tracking systems.

Attention to detail and strong organizational skills.

Bachelor’s degree in Accounting, Business Administration, or related field preferred.