Operations Specialist

Operations Specialist

Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

Job Title: Operations Specialist

Worker Type: Regular

Pay Type: Hourly

Exempt Status: No

Compensation Grade (Track/Level): S3

Hiring Range (Commensurate with experience and qualifications): $27.14-$36.18

Supervisory Organization (Department): Operations

Summary: Reporting to the Operations Manager, the Operation Specialist provides administrative support for Gallaudet Interpreting Service (GIS) and manages payroll for employees within GIS, including freelance interpreters.

Job Description:

• Coordinates the administrative and financial operations of Gallaudet Interpreting Services (GIS) including human resources, billing, and payroll; and assures that resources are allocated appropriately and fairly.
• Coordinates payroll for employees within GIS, including freelance interpreters; oversees billing for GIS client and agencies are billed or paid for in a timely manner; coordinates additional projects and operations which support the GIS and Gallaudet missions; and assists with logistics of the daily operations of GIS, including scheduling, organization, reporting/assessment, and communications.
• Verifies, prepares and processes payroll for all departmental staff and extensive pool of freelance interpreters each pay period and maintains payroll records.
• Provides support in coordinating departmental meetings; manages departmental space use; manages departmental financial accounts regarding, but not limited to, items such as water, iPads, and cell phones; and tracks staff and freelance leave.
• Provides support and direction the resolution of problems or concerns that may be raised by staff; provides direction in the identification of appropriate resources to meet interpreting needs.
• Collaborates with other key stakeholders on different projects, including improving the GIS Database, developing, and updating policies, etc.
• Supports Operations Manager in the management of the budget and ensures appropriate controls and practices are established; and works with the in developing annual budget targets and ensuring they are met.
• Prepares meeting materials, such as agendas, presentations, and supporting documents on an as needed basis.
• Assists in gathering information regarding demands and accomplishments for the annual accounting presentation and any additional mission relevant support for university operations.
• Supports staff as appropriate for internal meetings, activities, arranging meetings for preparation, debriefing, coordination, and project management.
• Organizes and prepares various material including letters, memos, reports and forms; copies/collates materials for files or distribution; and establishes/maintains office filing system.
• Coordinates special projects of mid-level impact.
• Manages space use at GIS, including conference rooms, mentoring room, video rooms, and office assignments; coordinates key and id access for all staff, freelance and contacted.
• Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
• Demonstrates a genuine commitment to diversity, equity and inclusion in the workplace and participates in activities and workshops to foster continuous learning.
• Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
• Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
• Performs related and other duties as needed.

Required Qualifications:

• Bachelor's degree.
• A minimum of two years of experience with payroll, office administration, or a related field.
• Ability to communicate in American Sign Language.

Preferred Qualifications:

• Master's degree.
• Supervisory experience.

Knowledge, Skills, And Abilities:

• Strong knowledge of office practices and procedures.
• Strong knowledge of the interpreting field.
• Strong interpersonal and organizational skills.
• Strong writing and proofreading skills.
• Strong ability to cooperate in a team environment.
• Strong ability to answer voice telephone calls.
• Demonstrated experience with Windows and Microsoft office programs.
• Demonstrated ability to work with and across university departments, outside constituents, and groups.
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.

Other Important Information:

• The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.

Gallaudet University is an equal opportunity employer/educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to: recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.