Customer Success Manager, SMB

The Role

As a Customer Success Manager, you'll play a critical role in helping customers get long-term value from CompanyCam. In this individual contributor role, you'll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you'll help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You'll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey.

Location: Candidates must permanently and currently reside in the United States.

What You'll Do

• Proactively engage with customers to monitor account health and drive successful adoption

• Educate and train customers on CompanyCam features, best practices, and new product updates

• Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades

• Manage renewals by guiding customers through contract continuation and addressing concerns

• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage

• Advocate for customer needs internally while aligning with CompanyCam's business goals

• Develop and contribute to training resources that improve customer education and product usage

The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problemsand we believe that kind of work is best done by a team that reflects the world around us. In this role, you'll drive impact by:

• Improving customer retention by proactively addressing risk and strengthening relationships

• Increasing product engagement and revenue through education, adoption, and expansion efforts

• Elevating the customer voice across the organization to influence better outcomes and experiences

• Showcasing customer success to help others understand the value of growing with CompanyCam

What You'll Bring

• Experience in a customer-facing role, ideally within a SaaS environment

• Strong written and verbal communication skills with the ability to lead quality customer conversations

• Proven ability to work independently while managing a book of business

• A high level of empathy and a customer-first mindset balanced with business goals

• Strong problem-solving and strategic thinking skills

• Ability to identify trends and opportunities through customer usage and feedback

• Bachelor's degree in Business Administration or Communications, preferred

• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.

• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary is $48,000 per year. Our average on target earnings (OTE) are around $67,200. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn't align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email View email address on click.appcast.io and we'll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.