Sr. Director, Chief of Staff - Bank Tech Operations

Sr. Director, Chief of Staff - Bank Tech Operations Capital One, a Fortune 500 bank, seeks a seasoned leader to partner with a leadership team responsible for the platforms supporting all Capital One banking businesses. The role demands strong curiosity for technology, proactive interest in work innovation, and ability to drive change across operations. Responsibilities Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization. Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms. Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction. Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals. Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions. Act as a primary advisor to senior tech leaders, providing initial framing for high‑stakes proposals and translating vision into actionable plans. Work hand‑in‑hand with Product partners to develop a deep understanding of their business priorities and objectives. Help Tech leadership connect technology solutions and priorities directly to those business outcomes. Basic Qualifications Bachelor’s degree. At least 9 years of experience in Project Management, Process Management, or Program Management. At least 7 years of people management experience. Preferred Qualifications 5+ years of experience in strategy development. 5+ years of experience in technical business operations. 6+ years of experience driving organizational change and operational excellence. 3+ years of experience partnering with engineering and product teams. Additional Information Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position. Salary: McLean, VA – $269,600 – $307,700; Richmond, VA – $245,100 – $279,800. Position also eligible for performance‑based incentive compensation. Capital One offers a comprehensive and inclusive set of health, financial and other benefits. Eligibility varies based on status, level and location. Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws. #J-18808-Ljbffr