Service Coordinator

William R. Nash specializes in Mechanical Services in Healthcare, Hospitality, Correctional, and Sports & Entertainment markets from concept to completion, maintenance to repair and everything in between. With more than 54 years of service under our belt, William R. Nash quality still holds precedence within the Nash organization; a key factor that has never wavered since inception. William R. Nash continues to be recognized for our visionary leadership and superior craftsmanship.

William R. Nash seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, pride, and most importantly quality. We value our Nash family and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

We are a Drug-Free Workplace and an Equal Opportunity Employer.


Job Title: Service Coordinator

Department: Service

FLSA Status: Non-Exempt

Reports to: Service Manager

Salary: Commensurate with experience + Benefits

JOB SUMMARY:

Assisting with the Service Coordination Module to include entering and retrieving client database information, new call information, and input of daily Service-related projects. Assisting with Billing & Collections of service-related projects. Responsible for and assisting with the production of estimates and proposals for service-related projects. Work directly with Service Management & field service personnel remotely.

ESSENTIAL FUNCTIONS:

• Strengthen customer relationships.
• Assist with weekly spreadsheets for meetings.
• Assist with Service project billing/invoicing to clients.
• Assist with dispatching Service Technicians to customer locations accurately with clear information.
• Responsible for and assisting with Service Management's procurement of material pricing and lead times.
• Responsible for and assisting with Service Management's with creation of estimates, quotes, and proposals.

• Works directly with AP/AR departments for Service-related matters.
• Assist with oversight of vendor/subcontractor invoice approvals.
• Assist with reception of new Service calls from clients.
• Assist with Service technician dispatching and scheduling.
• Pre-plan and coordinate material procurement.
• Assist technicians with fleet and safety compliance.
• Assist with field manpower and project coordination.
• Communication with clients.
• Protects the company by identifying and avoiding risk.
• Document/track job progress.
• Support the Operations team and provide detailed information to help grow the business future.

JOB REQUIREMENTS:

• For consideration, candidates must have a minimum of two years' experience in HVAC, Plumbing, Mechanical, Dispatching, coordinating and/or estimating fields. Contract knowledge and the ability to review.
• For consideration, candidates must be able to successfully complete the Human Resources onboarding process and pass the Safety Orientation training without the assistance of an interpreter. This includes fully understanding the content delivered by the instructor and passing the associated exams independently. Employee must also be able to receive and understand instructions provided by their supervisor and communicate directly with them without the need for interpretation services.
• For safety, operational efficiency, and compliance reasons, the ability to understand, communicate, and follow workplace safety instructions in English is required. Reasonable accommodations will be provided as necessary in accordance with applicable laws.

QUALIFICATIONS:

• Excellent written and verbal communication skills.
• Willing to learn the financial and labor reports (Sage) system.
• Excel/ Word/ Bluebeam/Service Fusion.
• Ability to read and create estimation work sheets.
• Commercial/ Industrial/ Institutional experience a plus.
• Excellent interpersonal, organizational, and presentation skills.
• Must be self-motivated and punctual.
• Bilingual a plus, but not required.
• Must be able to manage multiple tasks and have excellent follow-up skills both internally and externally.
• Must be professional and polished in appearance and speech.
• Ability to be share on call duties.

SAFETY RESPONSIBILITIES:

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• Check in with building personnel before performing work.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
• Employees must wear all Personal Protective Equipment required for the safe performance of the job.
• An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.