Loan Servicing Specialist

The Loan Doc & Proc Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach or taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal or formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel, and/or facilitating services to others in the area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Individual must be accountable, ethical, results‑oriented, trustworthy, and credible. This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required. Responsibilities This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment. Demonstrates a comprehensive understanding of how department loan function collectively integrates to contribute to achieving overall business goals. Applies in‑depth knowledge of concepts and procedures within the department to resolve issues related to loan documentation processes. Responsible for escalating control gaps and issues to senior management; identifies loan related control deficiencies and implements appropriate procedures and solutions to mitigate any risk or control losses. Directly impacts the area through shared responsibility for delivery of end results and formulation of procedures or process improvement. Provides value‑added perspective or advice that contributes to the development of new techniques and the improvement of the loan documentation processes for the area. Resolves complex problems where analysis of situations or data requires an in‑depth evaluation of loan procedures and industry standards. Makes a significant contribution to change‑the‑bank projects and offers solutions at an advanced level. Provides judgment based on analysis of factual information in complicated and unique situations, mostly but not limited to the loan documentation process. Assumes informal or formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff. Creates, develops and maintains effective relationships with colleagues, management, internal and external clients and stakeholders, and seeks to understand their needs and provide solutions. Persuades and influences others through collaborative communication skills; may negotiate with external parties. Individuals are expected to be a subject‑matter expert in one or more specific skill sets, business areas or products. Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, business practices, escalating, managing and reporting control issues with transparency, and effectively supervising the activity of others and creating accountability with those who fail to maintain these standards. Qualifications 5–8 years of experience. Reasonable knowledge of business processes, systems and tools used in the loan process. Demonstrated understanding of loan processes, procedures, products and services. General awareness of managing, preparing, and reviewing loan documentation. Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues. Awareness of risk types, policies and control measures and processes. Comply with applicable laws, rules and regulations, and adhere to policies. Education Bachelor’s or university degree or equivalent experience. Job Family Group Operations – Transaction Services Job Family Loan Documentation and Processing Time Type Full time Primary Location New Castle, Delaware, United States Primary Location Full‑Time Salary Range $78,080.00 – $117,120.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Anticipated Posting Close Date Jul 22, 2026 Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any jurisdictional considerations for further details. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr