TDM Programs Specialist

Job Description

Job Description

Description

Alta Planning + Design is hiring a TDM Programs Specialist Level I or II for our Seattle office. This is a role for someone who finds meaning in the work of connecting people to places and who genuinely believes that transit, biking, carpooling, and walking are not just alternatives to driving alone, but better ways to move through communities. 

This is a full-time position that will support a portfolio of projects primarily based in the greater Seattle area, with a primary focus on public-facing customer service for projects that increase mobility of residents in the region. 

About Alta
Alta is a mission‑driven company working to mitigate climate change and advance safety and social justice by shaping sustainable, people‑centered communities. We bring together expertise across planning, design, engineering, education and encouragement programs, and community engagement to help communities thrive. Our work is grounded in the belief that how places are designed and experienced has a profound impact on equity, health, and opportunity—and that people should always be at the heart of those decisions. 

Founded in 1996, Alta was at the forefront of the active transportation movement and has spent nearly 30 years partnering with communities to imagine a more connected, resilient, and inclusive future. Today, with more than 225 staff across the United States and beyond, we are a global leader in creating environments that support everyday life, strengthen human connection, and respond to the challenges of a changing world. Alta offers the opportunity to collaborate across disciplines, contribute to meaningful work at every scale, and be part of a team committed to making lasting, positive change for people and the places they call home.

The Role

The role will support Transportation Demand Management (TDM) programs for public transportation agencies that help connect people with transportation resources and services. The work focuses on increasing ease and access to essential destinations and connecting people with transportation options that meet client goals like reducing traffic congestion, improving air quality, and advancing transportation equity. This work is people-centered and has a tangible impact, sitting at the intersection of transportation equity, environmental resilience, and community wellbeing. This position will include staffing in-person events outside of traditional business hours, including weekends and evenings.

Day to Day  

No two days in this role are exactly alike, but there are common work activities that will make up your week. The TDM Specialist will spend most of their time on the following types of work: 

• Shaping and implementing programs that support mobility and promote sustainable modes of transportation, such as universal basic mobility, transportation equity, travel options programs, or safe routes to school.  
• Applying TDM principles to help implement successful projects, programs, and initiatives within diverse communities, particularly in Seattle, King County, and the Puget Sound region. 
• Supporting the execution of a universal basic mobility program. This includes one-on-one interactions with commuters and residents, providing information on transportation service details, supporting specialized program offerings, administering mobility wallet cards and more. Work occurs in person, via virtual meetings, email, telephone, and/or via digital platforms.  
• Identifying, building, and maintaining partnerships with regional transportation providers to expand mobility options for project purposes and program participants. 
• Collaborating with other team members and local partners to provide resident-facing outreach, transportation program related sales, and program partnerships. 
• Tracking program data, documenting customer interactions, maintaining accurate records, managing project assets, organizing materials, and monitoring inventories. 
• Collaborating with and supporting project staff on the development, production and distribution of electronic, online, and print project materials. 
• Planning and staffing outreach efforts such as community events, transportation fairs, pop-up tabling , lunch and learns, local fairs and festivals, and other in-person engagement. This may include coordinating logistics, transporting equipment, staffing events, and tracking metrics. Always representing Alta’s clients and programs warmly and professionally. 
• Supporting program measurement and evaluation, such as collecting data, tracking metrics, conducting surveys, and summarizing results.  
• Supporting client-facing communications in collaboration with project managers, such as identifying project needs and challenges, sharing timely updates, proactively surfacing recommendations, and recommending program innovations to strengthen project delivery.  
• Assisting project managers with administrative tasks in support of program efforts.  

Qualifications

Required

This position requires a combination of skills, experience and education including, but not limited to

• Comfortable conducting in-person outreach independently and as part of a team  
• Experience working directly in an outreach or customer service capacity with the public  
• Ability to connect with people from a variety of backgrounds 
• Ability to answer in-depth questions about transportation options in Seattle and King County, including walking, bicycling, transit, and carpooling (including route selection, equipment, online resources and organizations, common concerns, etc.)  
• Experience working with a varying software, including: 
• Project management software (e.g., Asana, Wrike, Basecamp, etc.).  
• Microsoft Office tools (e.g., Word, Excel, and PowerPoint).  
• General understanding of other platforms that directly aid in program delivery.  
• Ability to learn new platform as project need require 
• Ability to manage, analyze, and engage with a large database of contacts  
• Availability to staff in-person events outside of traditional business hours, including on weekends and evenings  
• Ability to travel to various locations in and around Seattle and King County. Driver's license not required. 
• Ability to lift, carry, and transport 25+ lbs  
• Ability to work from Alta’s downtown Seattle office two days per week, as well as effectively collaborate remotely. 

There are a number of additional skills, experience, and education that would be beneficial to this position including, but not limited to:

• At least two years professional experience related to sales, customer service, hospitality, administration, communications, marketing, public administration, public outreach and/or another related field and/or a bachelor's degree or higher in a related field (hospitality, communications, business, marketing, environmental studies, or others)  
• Managing time and projects:  good processes in place to get work done, to prioritize resources, initiatives, and timelines 
• Knowledgeable (or highly curious) about behavior change, sustainability, transportation, TDM, city planning, community development, economic development, or related fields 
• Desire to positively affect the community, region, and environment 
• Eagerness to build and refine your skills 
• Experience interacting with diverse groups of people 
• Bilingual in Spanish 

What We Offer

Flexible Schedule

Alta offers a flexible, hybrid work schedule where most employees work from home three days per week. In-office days support our collaborative culture, one of our core values. Our Seattle office is located in Belltown.

Compensation

The hiring range for this job in Seattle is $65-75K annually. Placement within the range is based upon experience, skill sets, and qualifications.

Benefits

Alta offers comprehensive benefits to all full-time employees:

• Medical : PPO or HSA medical plans, Alta pays 75% of the cost
• Dental/Vision : PPO, Alta pays 90% of the cost
• Life Insurance : Alta pays 100% of the premium for life and AD&D, equal to your base compensation
• 401(k) : Alta provides a safe harbor match up to 4%
• PTO : 21 days accrued annually to start
• Holidays : 11 total company paid holidays
• Paid Parental Leave/Short-Term Disability 
• Additional Benefits : Wellness reimbursement up to $800 annually, Alta Gets Around benefit of up to $900 annually, 5-year travel award, and professional development opportunities

#LI-CL1