Recruiting Manager

Job Description

Job Description

This is Your Moment. At Gila River Resorts & Casinos, we're looking for more than employees. We're looking for Moment Makers. People who combine professionalism with genuine warmth, who anticipate needs before they're spoken, and who take pride in turning everyday interactions into unforgettable experiences. Our team understands that exceptional service is about what you do, but true hospitality is about how you make people feel.

What You'll Accomplish

The Recruiting Manager leads and owns the full recruiting function, setting the vision, strategy, and operating rhythm for enterprise-wide talent acquisition. This role is accountable for hiring outcomes across high-volume and specialized roles, ensuring we consistently attract, assess, and hire top-tier talent aligned to a 5-star hospitality standard. The Recruiting Manager builds a high-performing team, drives stakeholder alignment, optimizes recruiting systems and processes, and elevates the caliber of talent entering the organization.

Function Ownership & Strategy

• Own the end-to-end recruiting strategy and execution across all departments and role types (hourly, exempt, leadership).
• Translate business workforce needs into recruiting plans, sourcing strategies, and hiring priorities.
• Establish service-level expectations (SLAs) and standardized recruiting processes that drive quality and speed.
• Lead quarterly/ongoing workforce planning discussions with HR and operational leaders.

Team Leadership & Talent Development

• Lead, coach, and develop the recruiting team; set clear performance expectations and ensure consistent delivery.
• Build team capability through training, interview calibration, sourcing skill development, and process discipline.
• Create a culture of accountability, urgency, and strong candidate experience aligned to hospitality excellence.
• Manage team capacity planning, requisition allocation, and performance management.

Stakeholder Partnership & Hiring Excellence

• Serve as the primary advisor to senior leaders and hiring managers on selection strategy, market availability, and hiring decisions.
• Drive disciplined intake meetings, structured interview practices, and selection calibration to improve quality of hire.
• Escalate and resolve complex hiring challenges, including hard-to-fill roles and high-impact leadership hires.

Systems, Reporting, & Continuous Improvement

• Own recruiting systems and tools (ATS, job boards, scheduling, reporting) and ensure adoption and data integrity.
• Analyze funnel metrics and deliver insights (time-to-fill, source performance, conversion, candidate drop-off, quality indicators).
• Lead process improvement and special initiatives to enhance recruiting outcomes and candidate experience.
• Ensure compliance with internal policy, documentation standards, and applicable employment laws.

Employer Brand & Pipeline Development

• Strengthen employer brand strategy and execution across postings, outreach, events, and candidate communications.
• Build evergreen pipelines for critical roles through proactive sourcing and community/industry partnerships.
• Identify and implement tactics to consistently raise the caliber of candidates presented and hired.

What You'll Need (Qualifications)

• Bachelor’s degree required.
• Minimum 7 years of recruiting experience, including 5-star hospitality and high-volume recruiting environments.
• Minimum 2 years of people leadership (direct or functional leadership of recruiters) preferred/strongly desired.
• Demonstrated success improving recruiting outcomes (quality, speed, stakeholder satisfaction, candidate experience).
• Strong working knowledge of ATS/recruiting technology and data-driven recruiting operations.
• Intermediate skills in the use of personal computers, Microsoft Office Suite Software, HRIS, email and enterprise specific programs.

Preferred Qualifications

• Experience leading recruiting within complex, multi-site, or high-visibility operations.
• Experience building structured selection practices and coaching leaders on interviewing and hiring decisions.

Core Competencies

• Strategic ownership with operational rigor
• High judgment, confidentiality, and professionalism
• Strong stakeholder influence and executive presence
• Metrics-driven and process-oriented
• Ability to balance near-term execution with long-term capability building

Key Success Factors   

We look for the following in every team member: 

• Shows Heart – Brings authenticity and care to their work. Interacts respectfully with guests, leaders and fellow team members. 

• Hospitality Focused – Delivers personalized, thoughtful, anticipatory service. 

• Professionalism – Demonstrates accountability, dependability, and a commitment to excellence. Takes ownership of responsibilities, meets commitments, and conducts themselves in a manner that reflects organizational values and standards. 

• Growth Mindset – Approaches new tasks and situations with curiosity, seeking to understand and learn. Adapts to challenges while partnering on creative solutions. 

Anything else? Absolutely! Benefits and Perks:   

When you join Gila River Resorts & Casinos, you're joining a team that values your contributions and invests in your future. From comprehensive health coverage and company-paid benefits to a generous 401(k) match, wellness initiatives, paid time off, and exclusive team member perks, our rewards package is designed to help you succeed professionally and personally. Because when our Moment Makers feel supported, empowered, and valued, they create unforgettable experiences for our guests while also thriving within their careers. (Benefits eligibility determined by hours worked and length of time in role.) 

Last but not least…You Do You!  

We at Gila River Resorts & Casinos encourage you to be your authentic self, embrace your individuality, and enjoy the inclusive and supportive culture we offer. We all have a shared focus of delivering an optimal guest experience.