Volunteer Services Manager, Patient and Family Advisory Councils

The Volunteer Services Manager, Patient and Family Advisory Councils is responsible for overseeing the recruitment, training, and coordination of volunteers to support the organization’s programs and events, and for developing strategies to enhance volunteer engagement in alignment with organizational goals. Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in cancer research and patient care. The organization is committed to inclusive, diverse, and equitable care for all patients and families. Responsibilities Volunteer Recruitment and Onboarding Develop and implement strategies to recruit volunteers from diverse backgrounds. Conduct interviews and orientation sessions to ensure volunteers are well‑prepared for their roles. Volunteer Coordination Schedule and assign volunteers to various projects and events to ensure optimal coverage and support. Maintain accurate records of volunteer hours and activities. Training and Development Organize training programs to enhance volunteer skills and knowledge. Provide ongoing support and feedback to foster growth and engagement. Program Evaluation and Improvement Collect and analyze data on volunteer programs to assess effectiveness and identify areas for improvement. Prepare reports for senior management and collaborate with the team to implement enhancement strategies. Relationship Building Cultivate strong relationships with volunteers, staff, and community partners; address volunteer concerns and resolve conflicts promptly and professionally. Event Planning and Execution Plan and coordinate volunteer involvement in organizational events and initiatives, ensuring all logistical aspects of participation are managed efficiently. Compliance and Risk Management Lead efforts to ensure volunteer activities adhere to legal and organizational standards, conducting audits and risk assessments and implementing mitigation strategies. Knowledge, Skills, and Abilities Ability to develop and implement effective volunteer recruitment and scheduling plans; proficiency in managing multiple projects and deadlines simultaneously. Strong verbal and written communication skills; ability to build and maintain positive relationships with diverse groups. Skills in designing and delivering training programs; ability to provide constructive feedback and support to volunteers. Proficiency in using volunteer management software to track activities and generate reports. Ability to analyze data to assess program effectiveness and identify improvement areas. Ability to address and resolve volunteer‑related issues and conflicts in a timely and professional manner; resourceful problem‑solving. Understanding of organizational policies and legal requirements related to volunteer activities; ensures compliance with standards. Ability to work collaboratively with other departments to align volunteer activities with organizational goals. Skills in fostering a positive and inclusive team environment. Supervisory Responsibilities Supervise volunteers and interns. Patient Contact Yes Minimum Job Qualifications Bachelor’s degree required. Masters degree preferred. Three years of relevant experience required, with at least one year supervising volunteers or interns. Volunteer experience preferred. Dana‑Farber Cancer Institute is an equal‑opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. #J-18808-Ljbffr Dana-Farber Cancer Institute