Customer Success Manager

DescriptionKforce has a client in Hollywood, CA that is seeking a Customer Success Manager to manage advertiser relationships, support campaign performance, and identify growth opportunities within existing accounts. This role combines account management, customer success, and sales within a fast-paced digital advertising environment.Key Responsibilities:* Manage and develop a portfolio of advertiser accounts* Lead customer onboarding and drive product adoption and retention* Advise clients on campaign performance and optimization opportunities* Identify opportunities to grow revenue within existing accounts* Maintain client activity, sales pipeline, and account documentation* Conduct regular client outreach through calls, emails, and meetings* Troubleshoot campaign delivery and trafficking issues* Partner with Sales, Ad Operations, Product, Data, and Marketing teams to resolve client needs* Interpret campaign data and provide actionable client recommendations* Manage revenue targets and maintain strong client relationshipsRequirements* 2-5 years of digital advertising, media sales, customer success, or account management experience* 2-3 years of media experience* Strong account management and client relationship skills* Knowledge of digital advertising and the campaign lifecycle* Ability to identify sales opportunities within existing accounts* Strong communication, problem-solving, and organizational skills* Ability to interpret campaign performance data* Ability to manage multiple priorities in a fast-paced environmentPreferred Qualifications:* Connected TV (CTV) advertising experience* Direct-client advertising sales experience* Experience working with SMB advertisers* Experience with self-service advertising platforms* Experience in a fast-paced or start-up-style environmentKey Skills:* Customer Success* Account Management* Digital Advertising* CTV Advertising* Media Sales* Campaign Optimization* Client Retention & Growth* Revenue Generation* Campaign Reporting* Cross-Functional CollaborationJob TypeContractCompensation39 - $39