Business Analyst - IT

The Business Analyst - IT reviews and analyzes the Company's business processes relative to business and data challenges to identify where technology and/or process changes will enhance efficiency and productivity. In addition, this position identifies organization's strengths and weaknesses and suggests areas of improvement; meets with users to determine functional and system needs; provides application testing, support and training on software applications in support of business processes and activities; and travels to all Duncan locations as required. Essential Job Functions Reviews requirements and specifications of business processes to identify and recommend technology or process changes for improvements. Meets with end-users regularly to learn and understand business operations. Manages assigned projects by monitoring project milestones and schedules and soliciting on-going input from managers. Relays feedback and serves as liaison between managers, users and technical team members. Responds to users' application problems by working with users to gather additional information, builds scenarios to recreate problems, identify, track, report, and resolve problems in a timely manner. Assists in the Coordinates Beta testing process. Works with users to help identify required system changes and recommends needed changes to the development team. Assists with successful and timely implementation of software systems including the development of training documents and training of team members (in-house developed and Off-the-Shelf) as required. In addition, may serve as go-to expert post implementation. Provides Tier 2 support for assigned software systems and applications. Serves as a liaison between end-users and IT software development staff. Resolves issues and/or forwards issues to IT team members for resolution. Perform other related duties as assigned by management. Job Specific Requirements Licenses/Certificates: N/A Attendance: Regularly scheduled attendance; occasional overnight travel Physical: Reads small print; repetitive motion; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting Environmental: N/A Education and Experience Associates degree in related field or equivalent experience required Two years business analyst or equivalent experience required Available Benefits Moving is expensive and hard work! Relocation Assistance is available for those that qualify. Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one. Plan for your medical needs with a Health Savings Account (employer and employee contributions). Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education. Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled #J-18808-Ljbffr Duncan Aviation