Golf Outside Service Team Member

Golf - Outside Service Team Member

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Job Title: Golf - Outside Service Team Member

Department: Golf Services

Location: Fairfield, Texas

Status: Full-Time, Non-Exempt

Pay Class: Hourly

Pay Rate: Based on Experience

Overtime Eligible: Yes

Work Schedule: Flexible

Supervisory Role: No

Reports To: Head or Assistant Golf Professional

Relocation Assistance: No

Remote/Telework Eligible: No

Travel Required: No

About Us:

Freestone Lake & Golf (freestonetx.com)

Freestone is a premier luxury lake and golf community, encompassing the largest privately owned lake in the United States. Set upon 5,000 acres of open water and rolling hills, Freestone provides an unparalleled generational retreat for family and friends in the heart of Texas.

Located 90 minutes south of Dallas, Freestone offers breathtaking waterfront golf at a championship level golf, exclusive boating experiences, and an array of activities and amenities befitting a world-class resort. The entirety of the 2,400-acre lake, with 30 miles of pristine shoreline, is privately held within the gates of Freestone Club. The serene environment offers members a peaceful respite from city life, just down the highway.

At Freestone, the focus is on maintaining a high-quality experience for members, with intentionally limited membership capacity to ensure enjoyment of uncrowded waters, even on weekends and holidays. Members are invited to ski, surf, wakeboard, fish, sail, and paddle to their heart's content.

With 20+ million people living within a 150-mile radius, Freestone is centrally located in the heart of Texas. The nearby town of Fairfield, Texas, adds to the charm, offering the historic feel of the hill country while providing all the modern services.

About the Golf Courses:

The Short Course: This 10-hole course, located on "The Point," features template-style greens with stunning lake views from every hole. It is perfect for all ages, families, and skill levels to enjoy a fun time together.

The Championship Course: Situated on a 150-acre island, this 18-hole course designed by Beau Welling, Tiger Woods' architect of record, offers a challenging yet playable experience. Accessible by a five-minute boat ride, the course provides breathtaking water views from all holes without the water being in play. The island is dedicated entirely to golf, with comfort stations and the Turn House patio grill as the only structures. Golfers can enjoy a unique experience, playing up and down the island, across canals, and along the shoreline. The design emphasizes challenging play for scratch golfers while maintaining playability from the forward tees. A water taxi to the first tee or a surf boat to the Turn House for lunch and the back nine adds to the unique charm.

Position Overview:

Freestone Golf and Lake Club is seeking an enthusiastic and service-oriented Outside Services Team Member to join our team. This role is ideal for individuals who thrive in a fast-paced environment, take pride in their work, and enjoy interacting with members and guests. The perfect candidate has a smile-first attitude, strong attention to detail, and intrinsic motivation to provide a seamless golf experience from arrival to departure.

As an Outside Services Team Member, you will be the first and last impression of Freestone, ensuring that members and guests receive exceptional, anticipatory service. Adaptability and a proactive mindset are essential, as this role requires wearing multiple hats and responding quickly to changing needs throughout the day. Additionally, this position requires a high level of self-awareness and an understanding of how your actions impact both teammates and guests -we succeed as a team, and a positive, team-first mindset is key.

Key Responsibilities:

• Greet members and guests with a warm smile and a welcoming attitude upon arrival.
• Assist with bag drop, staging, and storage, ensuring an organized and efficient experience.
• Maintain a clean and organized practice facility, ensuring range balls, stations, and amenities are readily available.
• Prepare and maintain the golf cart fleet, including staging, cleaning, and charging.
• Proactively anticipate needs -whether offering towels, refreshments, or providing course updates.
• Monitor the pace of play and assist players as needed with a service-driven approach.
• Keep the cart barn, bag room, and surrounding areas clean and stocked.
• Assist with tournament and event preparations, ensuring smooth execution.
• Maintain a professional, guest-first mindset, ensuring members and guests have a world-class experience.
• Work closely with the golf professional staff and fellow team members to enhance the overall operation.
• Exhibit self-awareness in your interactions, understanding how your energy, attitude, and teamwork impact others.

Ideal Candidate Attributes:

• A natural smile and welcoming demeanor -you enjoy engaging with people.
• Intrinsic motivation -you take initiative and find ways to improve the experience without being asked.
• Adaptability -thrives in a dynamic environment and can shift priorities as needed.
• Strong attention to detail -you notice the little things that elevate the member experience.
• Self-awareness and team awareness -you understand how your actions and energy affect those around you, fostering a positive, supportive team environment.
• Team-oriented with a passion for hospitality and customer service.
• Ability to work flexible hours, including weekends and holidays.

Benefits for Full Time Eligible:

• Health, Dental, Vision after 30 days of employment
• Paid Time Off