Manager, E-Commerce

About the Lucas Museum of Narrative Art Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists such as Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo and Maxfield Parrish, comic art legends like Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware and R. Crumb, and photographers Gordon Parks, Henri Cartier‑Bresson and Dorothea Lange. The museum also houses the Lucas Archives, containing models, props, concept art and costumes from Lucas’s filmmaking career. The museum – designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio‑MLA – is in Exposition Park, Los Angeles, on an 11‑acre campus that includes green space and a 300,000‑square‑foot building with galleries, two theaters, a library, restaurant, café, retail store and community spaces. Position Summary The Manager, E‑commerce leads the digital retail strategy and execution for the Lucas Museum of Narrative Art, positioning the online store as both a revenue driver and an audience engagement platform. Reporting to the Retail Director and as part of the Revenue & Engagement team, this role ensures that the museum’s digital storefront delivers a seamless, engaging, high‑performing experience that extends the museum’s storytelling beyond its physical space. Responsibilities Develop and execute a comprehensive e‑commerce strategy to drive revenue growth and enhance the digital customer experience. Identify and implement e‑commerce technology in partnership with the Merchandiser. Collaborate with Curatorial and internal stakeholders to identify product development opportunities tied to exhibitions and collections. Partner with Marketing on digital marketing initiatives for the online store. Support Retail leadership with supplier relationships with third‑party e‑commerce vendors and licensing partners. Manage the day‑to‑day operations of the e‑commerce platform, including product listings, pricing, promotions and inventory management that complement exhibitions, programs and the museum’s collection. Collaborate with cross‑functional teams and managers across the Revenue & Engagement team to ensure an excellent e‑commerce experience. Liaise with Visitor Services, Retail, Marketing, Digital, Technology and external vendors to maintain the functionality of the online store and ensure high‑quality product imagery and storytelling. Monitor and analyze key performance indicators (KPIs) such as traffic, conversion rates, sales and visitor experience. Optimize the website for visitor experience, including navigation, search functionality and mobile responsiveness. Analyze sales performance and visitor behavior to identify opportunities for improvement. Generate reports and insights to support leadership in decision‑making. Implement A/B testing and conversion rate optimization (CRO) strategies. Maintain relationships with third‑party vendors, including payment gateways, logistics and fulfillment partners and e‑commerce platforms. Qualifications 5+ years of experience as an e‑commerce manager or in a similar role, preferably for an arts & cultural institution or prominent consumer brand. Strong understanding of online sales platforms and digital marketing strategies. Expertise in digital marketing techniques, including SEO, SEM and social media marketing. Proficient in web analytics tools and e‑commerce tracking tools. Excellent analytical skills and proficiency with CRM software and MS Excel. Knowledge of UX/UI principles and their impact on online sales. Strong problem‑solving skills and ability to adapt to a fast‑paced, evolving industry. Solid communication and organizational skills, with the ability to manage multiple projects simultaneously. Analytical mindset with the ability to derive actionable insights from data. Familiarity with e‑commerce trends. Experience with inventory management and supply chain management. Core Competencies Analytical Rigor: Simplifies complex problems using critical thinking, gathering information, incorporating multiple perspectives, understanding causes, and identifying best‑possible solutions. Invests time in planning, discovery and reflection to drive better decisions and efficient implementations. Courageous Communication: Works well with others, both on the team and cross‑functionally, to achieve goals. Values diverse input and collaborates to produce the best outcome. Collaborative Excellence: Handles difficult conversations with courage, communicates intentionally, and delivers key messages effectively. Adjusts to others’ communication styles and actively listens. Adaptive Resilience: Thrives in a rapidly changing environment, remains flexible and adopts a continuous growth mindset. Inclusive Interaction: Contributes to an environment where all employees feel a sense of belonging, are valued for their differences and are empowered to participate. Building Trust & Relationship Management: Shares information transparently and explains the rationale behind decisions. Builds and rebuilds trust, and adjusts interpersonal dynamics when necessary. Accountable Ownership: Takes ownership of outcomes, executes deliverables on time and avoids blame. Strategic Alignment & Execution: Aligns actions with organizational goals, incorporates diverse perspectives and industry trends, and operationalizes ideas within the business model. $102,100 - $122,500 a year

EQUAL OPPORTUNITY AND A COMMITMENT TO DIVERSITY

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation or any other criterion prohibited by applicable law. Applications from traditionally underrepresented communities are encouraged.

MISSION AND VISION

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influence on society.

VALUES

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are with what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect and act. Collaborative: We believe that nimble thinking and working together yield exponential results.

STRATEGIC PRIORITIES

Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity and inclusion, both within the museum and with the communities that we serve. Salary and titles will be assigned commensurate with the successful candidate’s education and experience. An attractive compensation package will be offered to the successful candidate(s). #J-18808-Ljbffr Lucas Museum of Narrative Art